Banquet Lead Server

Job Details

Job Location:

Lake Junaluska Assembly Inc – Lake Junaluska, NC 28745
Position Type:
Part Time
Education Level: High School

Travel Percentage :
Up to 10%

Job Shift: Variable
Job Category:
Hospitality – Hotel

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

• Lead event communication with serving staff and implement standards of dining set ups and banquet functions.
• Prepare dining room or special event location for service before a function and post meal or event.
• Provide wait services to guests in a pleasant, efficient, helpful manner during regular dining and/or special events.
• Maintain cleanliness of banquet event and dining areas.
• Keep grade “A” health standards and meet guests’ needs.
• Be on time to all functions.
• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately.
• Follow posted duties for specific meals and events.
• Wear and maintain clean, pressed staff uniform, including name tag.
• Serve as the primary on‑floor supervisor for banquet event servers during all banquet functions and catered events.
• Conduct pre‑event briefings with banquet event servers, communicating station assignments, service sequence, menu details and special instructions.
• Monitor banquet event server performance throughout each event and provide real‑time coaching and redirection.
• Serve as the primary point of contact for event planners and on‑site group representatives during banquet functions.
• Verify event room setup against the BEO prior to guest arrival.
• Serve as the final authority on event readiness—no banquet function begins service without captain approval.
• Makes real‑time operational decisions during events, including adjustments to service flow and staffing assignments.
• Coordinate directly with group sales and event planning for last‑minute BEO changes.
• Review upcoming BEOs at least 48 hours in advance and flag any resource conflicts or staffing concerns.
• Complete and submit a post‑event service report after each function.
• Maintain and periodically audit banquet equipment and linen inventory, and submit reorder requests.
• Formally onboard and train new banquet event servers and banquet lead servers on service standards and procedures.
• Provide written or verbal performance feedback to the Food, Beverage and Event Services Manager.
• Perform other duties and responsibilities as assigned.

• High school diploma and 1–3 months relevant food service experience, preferably in banquets and special event catering.
• Hospitality experience strongly desired with excellent hospitality skills and a strong desire to exceed guests’ expectations.
• Strong communication skills and client relationship skills, with a commitment to responsive and conscientious customer service.
• Flexibility and adaptability to changing needs and multiple task demands.
• Ability to read and comprehend instructions, short correspondence, emails, and memos.
• Ability to present job‑related information effectively upon request.
• Proven organizational and interpersonal skills.
• Problem‑solving ability and ability to handle a variety of customer, client, and employee questions.
• Ability to interpret instruction furnished in written, oral, diagram, or schedule formats.
• Willingness to work a flexible schedule.

• Moderate to strenuous physical activity work.
• Well‑lighted, heated and/or air‑conditioned indoor and outdoor private event spaces with adequate ventilation; moderate to loud noise.
• Physical demands: able to lift up to 50 pounds, with manual dexterity sufficient to reach and handle items.
• Ability to climb, balance, stoop, kneel, move frequently, stand and walk for extended periods.
• Occasional outdoor work in all weather conditions.
• Must frequently move from building to building, pushing carts and/or carrying objects up to 50lb.
• Good vision for close tasks.
• Availability Monday through Sunday, nights, weekends, holidays, overtime, as needed.

Lake Junaluska is an Equal Opportunity Employer.