Assistant Housekeeping Manager

Location: Cashiers

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
82 White Owl Lane Cashiers, NC 28717

The Assistant Housekeeping Manager provides daily leadership and support to the housekeeping team, leading department operations in the absence of the Housekeeping Manager. This role promotes a positive team culture, sets the tone for each shift, and helps ensure the highest standards of cleanliness and guest service are consistently met.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Other duties may be assigned.

Primary Responsibilities:

Build daily operating boards using Excel and Opera Hospitality Software Communicate and follow up on all issues with design/maintenance

Ensure all “turns” are ready for arrival by 4 pm Communicate constantly with FD, MT, DR, GR – varies depending upon occupancy

Help clean rooms as needed

Ensure carts are cleaned out and plugged up at the end of the day Assist in the interview/hiring process

Assist in disciplinary actions (i.e. coaching, written warnings, termination)
Support Responsibilities:

Run daily reports and assign rooms

Conduct line-up Follow up on team member’s whereabouts

Motivate staff and maintain a positive attitude / provide leadership

Inspect rooms for arrivals

Inspect commons areas

Inspect and make up rooms

Oversee pantry stocking in all areas

Report any maintenance or design issues

Organize daily room cleans

Ensure all make-ups are completed while the guest is out of the room Maintain the service center bathrooms

Maintain the operation center bathrooms, break room, and laundry room

Plan and schedule staff according to occupancy

Purchase supplies and amenities as needed

Oversee training of new employees

Manage all administrative duties of HK (incentive program, room scores, payroll, team times article)
Will be asked to work and/or assist on both AM and PM shifts

Must comply with all company policies and procedures.

To perform the essential functions of this position, regular and consistent attendance is required.

Must be able to work well with other Team Members and Managers and interact with our guests.

SUPERVISORY RESPONSIBILITIES Maintain an impeccable attendance record

Follow up on team member’s whereaboutsA constant motivator to the team

Be sure team members are in their room assignments

Do not allow team members to work in groups of two or more in a room

Any team member not busy would need an assignment or be sent home Follow up on breaks; are they clocked out properly

Be able to send team members home as the day comes to a close

Basic understanding of labor numbers EDUCATION and/or EXPERIENCE High School Diploma or equivalent required

Hospitality experience preferred COMPUTER SKILLS Basic knowledge of computersA working understanding of Microsoft Outlook, Word, and Excel LANGUAGE SKILLS Must be able to communicate effectively with guests, managers, and team members MATHEMATICAL SKILLS Understanding of basic math REASONING ABILITY Must be able to understand scheduling, purchasing, inventory, and stock

Must be able to think quickly

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals PHYSICAL DEMANDS Being on your feet for long periods

Must be able to lift up to 50 lbs.

Must be able to safely operate a company vehicle or golf cart

Must be able to work outdoors in all weather conditions WORK ENVIRONMENT Working in a general office, guest rooms, and common areas of the property
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