Supervisor, Housekeeping

Job Details

Location:

Highlands, NC 28741

The Housekeeping Supervisor leads the Housekeeping team to complete daily tasks. It is their role to ensure the cleanliness and upkeep of resort areas, public and private.

• Ensure cleanliness and orderliness of all resort property, including public areas and private guest rooms.
• Ensure team members are performing job duties to company standard.
• Respond to guest and fellow associate needs and complaints in an appropriate, efficient and effective manner.
• Accommodate and communicate special requests or needs of guests to appropriate parties.
• Assist in training of new employees.
• Provide communication, coaching and counseling to team members regarding job performance and room for improvement.
• Maintain guest lost and found log.
• Inspect rooms and public areas daily to ensure standards are being met.
• Report and coordinate necessary needs for improvement or repair to appropriate departments.
• Remain in constant communication with Room Attendants, Housemen and Front Desk Associates to ensure smooth daily operations for team members and guests.
• Due to the nature of this position, confidentiality is required at all times.
• Other duties and responsibilities may be assigned at the discretion of the Assistant Director and Director of Housekeeping.
• Housekeeping Supervisor has the authority to coach, counsel or discipline subordinate employees or recommend such actions.
• Job Titles That Report to the Housekeeping Supervisor:
  Room Attendant, Houseman, Turndown Attendant, Laundry Attendant.

• High School Diploma required, minimum of two years in a hotel housekeeping supervisory role, preferably one of similar standard and size.
• English (oral and written); second language helpful; customer service and problem resolution oriented.
• Proficiency with HMS, ADP and Microsoft Outlook.
• Reasoning Ability:
  Must be able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must be able to problem solve, multi-task, and work independently and as a team.
• Physical Demands:
  Regularly required to use hands and fingers to type, write, file, etc.; to stand, walk the property, climb stairs and sit for periods of time; and occasionally lift and/or move up to 50 pounds.