Rooms Manager

POSITION- ROOMS MANAGER

RATE OF PAY- $55,000-$65,000 PER YEAR

EMPLOYEE CATEGORY- EXEMPT, FULL TIME

ABOUT OUR ROLE

Our Rooms Manager creates a memorable first impression by welcoming arriving guests, ensures smooth operation of lodging, oversees all aspects related to guest accommodations, including housekeeping, front office, and reservations.

ESSENTIAL FUNCTIONS

• Report to work when scheduled, on time, in proper and clean uniform, including name tag. Adhere to appearance and conform to Trailborn appearance standards.

• Handle all duties according to Trailborn policies and procedures.

• Enforce all existing and new policies and procedures with front office and housekeeping staff.

• Maintain proper staffing in all areas of responsibility.

• Directly supervise all rooms, front office, and housekeeping staff to ensure proper completion of all duties.

• Inspect public areas, grounds, and guest rooms to ensure cleanliness and appearance meets Trailborn standards.

• Communicate with other departments regarding problems or focus areas which need attention.

• Actively enforce all safety policies to protect associates, guests, and company assets.

• Provide a safe work environment in compliance with OSHA/SMDS standards.

• Facilitate and document staff meetings.

• Effectively manage and control all operational expenses including labor, overtime, supplies, etc. to achieve budgeted goals.

• Monitor staff performance to ensure efficient hotel operations and guest satisfaction.

• Manage inventory and financials related to linen, cleaning supplies, market, minibar, and office supplies.

• Work closely with sales to maximize revenue goals, effectively utilize yield management, and revenue maximizations.

• Aide in hiring and training of staff to oversee guest relations, operational procedures, and reservations standards.

• Motivate staff to effectively solve problems which need attention.

• Maintain and complete the required logs and records.

• Be knowledgeable about all hotel operations procedures, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.

• Obtain and give daily briefings about events to effectively deal with all foreseen situations.

• Know about the different guest rooms, locations, amenities, features, events, local partnerships, area attractions and all other services including other Trailborn destination recommendations.

• Ensure that Trailborn experiences are set up and facilitated.

• Handle all mail, messages, and guest information on a confidential basis.

• Assist all guests with issues, special requests, and questions. Ensure that all guest problems are resolved to their satisfaction.

• Carefully study and be knowledgeable of emergency procedures and know how to act on them.

• Be disciplined, alert, have customer focused attention and be ready to greet all guests immediately.

• Complete all daily, monthly, quarterly, and annual related checklists.

• Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.

• Lead the hotel team to contribute to the local community in a charitable way by participating in service opportunities in the area.

• Be willing to cross train and assist upon business demands.

• In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas and achievement of hotel goals.

QUALIFICATIONS

Qualifications

• 3+ years of hotel operations experience, including 2+ years supervising front office and/or housekeeping.

• Strong leadership, accountability, and team management skills.

• Basic administrative skills with ability to learn and use various software systems, maintain records, and ensure compliance.

• Excellent problem-solving skills to resolve guest issues promptly and effectively.

• Clear verbal and…