Hotel Guest Services Representative

The hotel guest service agent is the primary face of the property, welcoming guests, managing the check-in and check-out process, handling reservations, processing payments, and resolving guest issues to ensure an exceptional hospitality experience.

Guest Reception: Welcome guests warmly, verify reservations, assign rooms, issue key cards, and explain hotel amenities and policies.

Communications: Answer phone calls, route inquiries, manage messages, and schedule wake-up calls.

Problem Resolution: Listen to guest complaints with empathy and provide fast, professional solutions.

Concierge Duties: Share local knowledge about restaurants, transit, and attractions, and book local activities upon request.

Department Coordination: Work closely with housekeeping and maintenance to report room readiness and handle special guest requests.

Administrative Tasks: Accurately manage cash drawers, process credit card transactions, and maintain clear logs of daily shift activities.

Education: High school diploma or equivalent.

Experience: Prior customer service or hotel experience is preferred.

Soft Skills: Exceptional verbal communication, active listening, patience, and a friendly, positive demeanor.

Hard

Skills:

Basic computer proficiency, familiarity with hotel property management systems (PMS), and cash-handling accuracy.

Physical & Schedule Flexibility: Ability to stand for long periods and availability to work varied shifts, including nights, weekends, and holidays.

$17 per hour

Nestled just 15 miles south of downtown Asheville, Hyatt Place Asheville Airport sits less than a mile from Asheville Regional Airport, making it a convenient home base for visitors to this exciting North Carolina destination. When you're not dining at farm-to-table restaurants, hiking incredible trails through the Blue Ridge Mountains, or touring iconic Biltmore Estate.