GSMR Human Resources Manager

Job Details

Job Location:

Bryson City, NC 28713

Salary Range: $70,000.00 - $90,000.00 Salary/year

Division/Department:
Great Smoky Mountains Railroad (GSMR)/Human Resources

Reports To:

General Manager

Position Type:
Exempt / Salaried

Classification:
Regular/Full Time

Compensation: $70,000 – $90,000

Location:

Bryson City, NC

• Regular classified employees are eligible for the following benefits:
  Medical/Rx, Dental, and Vision plan with a portion of the premiums paid for by American Heritage Railways.
• Employer-funded HSA (for qualified employees), company-funded Life AD&D insurance and Voluntary Life (premiums paid for by the employee), generous PTO plan, 401K plan with company-match, company provided Employee Assistance Program.

The Human Resources Manager is directly responsible for the overall administration, coordination and evaluation of the human resource function for the GSMR including recruitment, employee relations, compliance and workforce support for both seasonal and year-round employees. The position serves as a strategic business partner to operations leadership, providing expertise in recruitment, employee relations, workforce planning, compliance, performance management, onboarding and employee engagement.

• Lead full-cycle recruitment efforts for seasonal and year-round positions including job postings, candidate screening and interview support.
• Develop staffing plans with GSMR leadership that align with operating and special event schedules.
• Lead and support department Managers and GSMR leadership in job description creation and revisions as needed to accurately represent job duties and engage applicants

• Oversee all aspects of onboarding and offboarding processes, ensuring a consistent employee experience across locations.
• Coordinate new hire orientation programs and support training initiatives related to company culture, safety, customer service, and compliance.
• Manage employee records and employment documentation through the company HRIS, Paycom.
• Promote employee engagement initiatives that enhance retention, communication, and workplace culture.

• Serve as the primary HR resource for managers and employees regarding workplace concerns, policy interpretation, and employment matters.
• Conduct objective investigations involving employee complaints, workplace conflicts, and policy violations.
• Provide guidance and coaching to managers regarding performance management, corrective action, and employee development.
• Support leadership in creating a positive and inclusive work environment.

• Ensure compliance with federal, state, provincial, and local employment laws across multiple jurisdictions.
• Work closely with the American Heritage Railways (AHR) HR department to maintain employment policies, handbooks, and HR procedures.
• Monitor legislative changes affecting seasonal and full time employment, wage and hour compliance, leave administration, and workplace safety.
• Oversee pre-employment processes including background checks, drug testing (when applicable), motor vehicle record reviews, and employment eligibility verification.
• Coordinate with AHR company leadership on legal employment-related matters.

• Partner with GSMR and AHR leadership to support workplace safety initiatives and risk reduction programs.
• Manage workers' compensation claims, injury reporting, return-to-work programs, and related documentation.
• Assist managers with incident investigations and corrective action plans designed to reduce workplace injuries and improve safety performance.