Data Center Operations Technician

We are seeking a highly skilled and motivated Data Center Operations Technician 3 to join our dynamic infrastructure operations team. In this role, you will be responsible for the troubleshooting, diagnosis and repair of servers. The ideal candidate will possess a deep understanding of data center environments, repair experience, and a proficiency in Linux-based operating systems. You will play a critical role in ensuring the stability, reliability, and efficiency in data center infrastructure.

The individual must be able to work onsite with a reliable vehicle.

• Diagnose and resolve complex hardware failures on a variety of servers, including motherboards, CPUs, RAM, and storage devices
• Perform component-level repairs and replacements on servers and related data center hardware
• Manage and execute break/fix processes, ensuring minimal downtime and adherence to service level agreements (SLAs)
• Assist in root cause analysis of hardware failures and provide recommendations for preventative measures
• Other duties as assigned by global lead

• Utilize Linux command-line interface (CLI) for system monitoring, troubleshooting, and configuration
• Assist in the deployment and provisioning of new servers running various Linux distributions
• Troubleshoot boot-level and OS-level issues on Linux servers
• Work with engineering teams to resolve escalated technical issues related to the interaction between hardware and the server OS
• Perform basic network connectivity checks

• Maintain detailed documentation of all hardware repairs, changes, and configurations
• Participate in on-call rotations to respond to after-hours and weekend emergencies (if applicable)
• Adhere to all safety and security protocols within the data center environment
• Must have reliable vehicle to travel onsite every work day

• Provide training and guidance to team members on best practices for hardware repair and troubleshooting
• Collaborate with network, storage, and other infrastructure teams to resolve complex, cross-functional issues
• Maintain a high level of diligence and discipline while consistently identifying and addressing potential challenges

• Minimum of 2 years of experience in a data center environment, with a significant focus on hardware troubleshooting and repair
• A minimum of 1 year of hands-on experience with Linux operating systems (e.g., RHEL, CentOS, Ubuntu) in a server environment

• Expert knowledge of x86 server architecture and components
• Proficiency in diagnosing and repairing server hardware
• Base understanding of Linux/Unix command-line tools for diagnostics and troubleshooting
• Familiarity with data center infrastructure management (DCIM) and ticketing systems
• Experience with basic network connectivity, hardware and troubleshooting

• Excellent problem-solving and critical-thinking skills
• Strong written and verbal communication abilities
• Ability to work independently with minimal supervision and as part of a collaborative team
• A proactive and detail-oriented approach to tasks
• Actively engaged in professional development
• A commitment to safety and following established procedures

• Ability to lift and move equipment up to 50 lbs.
• Ability to work in a temperature-controlled environment with moderate noise levels
• Must be able to perform physical tasks such as standing, walking, bending, and kneeling for extended periods

• CompTIA A+, Server+, Linux+ or LPI certification
• Vendor-specific hardware certification