Data Center Operations Technician

Job Overview

We are seeking a highly skilled and motivated Data Center Operations Technician 3 to join our dynamic infrastructure operations team. In this role, you will be responsible for the troubleshooting, diagnosis and repair of servers. The ideal candidate will possess a deep understanding of data center environments, repair experience, and a proficiency in Linux-based operating systems. You will play a critical role in ensuring the stability, reliability, and efficiency in data center infrastructure.

The individual must be able to work onsite with a reliable vehicle.

• Hardware Troubleshooting & Repair
• Diagnose and resolve complex hardware failures on a variety of servers, including motherboards, CPUs, RAM, and storage devices
• Perform component-level repairs and replacements on servers and related data center hardware
• Manage and execute break/fix processes, ensuring minimal downtime and adherence to service level agreements (SLAs)
• Assist in root cause analysis of hardware failures and provide recommendations for preventative measures
• Other duties as assigned by global lead
• Linux System Administration
• Utilize Linux command-line interface (CLI) for system monitoring, troubleshooting, and configuration
• Assist in the deployment and provisioning of new servers running various Linux distributions
• Troubleshoot boot-level and OS-level issues on Linux servers
• Work with engineering teams to resolve escalated technical issues related to the interaction between hardware and the server OS
• Perform basic network connectivity checks
• Data Center Operations
• Maintain detailed documentation of all hardware repairs, changes, and configurations
• Participate in on-call rotations to respond to after-hours and weekend emergencies (if applicable)
• Adhere to all safety and security protocols within the data center environment
• Must have reliable vehicle to travel onsite every work day
• Mentorship & Collaboration
• Provide training and guidance to team members on best practices for hardware repair and troubleshooting
• Collaborate with network, storage, and other infrastructure teams to resolve complex, cross-functional issues
• Maintain a high level of diligence and discipline while consistently identifying and addressing potential challenges

• Required Qualifications & Skills
• Minimum of 2 years of experience in a data center environment, with a significant focus on hardware troubleshooting and repair
• A minimum of 1 year of hands-on experience with Linux operating systems (e.g., RHEL, CentOS, Ubuntu) in a server environment

• Technical Skills
• Expert knowledge of x86 server architecture and components
• Proficiency in diagnosing and repairing server hardware
• Base understanding of Linux/Unix command-line tools for diagnostics and troubleshooting
• Familiarity with data center infrastructure management (DCIM) and ticketing systems
• Experience with basic network connectivity, hardware and troubleshooting

• Personal Attributes
• Excellent problem-solving and critical-thinking skills
• Strong written and verbal communication abilities
• Ability to work independently with minimal supervision and as part of a collaborative team
• A proactive and detail-oriented approach to tasks
• Actively engaged in professional development
• A commitment to safety and following established procedures

• Physical Requirements
• Ability to lift and move equipment up to 50 lbs.
• Ability to work in a temperature-controlled environment with moderate noise levels
• Must be able to perform physical tasks such as standing, walking, bending, and kneeling for extended periods

• Certifications (Preferred)
• CompTIA A+, Server+, Linux+ or LPI certification
• Vendor-specific hardware certification

Estimated Pay Range: $27.50/hour USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

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