Technology & Data Project Manager, North American Disaster Relief

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Samaritan's Purse is seeking a Technology & Data Project Manager to join our team in North Wilkesboro, NC. You can be a part of a highly professional North American Disaster Relief team. In this role, you will be responsible for representing North American Disaster Relief (NADR) through the IT project management process for department technology and data initiatives. You will liaise with Samaritan's Purse IT to accomplish NADR objectives, monitor department systems, identify areas of need, and recommend new solutions or system enhancements to department leadership.

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At Samaritan's Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
• Collaborate with NADR stakeholders and the Samaritan's Purse Information Technology department to identify and prioritize technology projects and initiatives that support disaster relief efforts.
• Serve as liaison between NADR and the Information Technology department for all department systems and initiatives requiring IT support, working with assigned IT contacts to shepherd projects from initial concepts through user acceptance and ongoing support.
• Project Manager responsible for identifying requests, and engaging resources within NADR, other teams within Samaritan's Purse, and from outside the ministry in order to accomplish department technology objectives, in collaboration with the IT department.
• Identify issues with or potential enhancements to department technology and systems and work with NADR stakeholders and the Information Technology department to ensure resolution.
• Lead user acceptance testing of all bug fixes, enhancements, and new products to ensure successful project completion and/or continuity of operations for end users, and facilitate change management planning and implementation as required.
• Provide technical and customer support (to staff and volunteers) for department systems, including the Volunteer Management System, Work Order Management system, and other custom-built and third-party applications.
• Provide on-call support for NADR technology & data analysis needs, to include after‑hours and weekend support, on a rotating schedule.
• Understand and be prepared to backfill for other roles on the NADR Technology & Data Systems team, particularly by developing familiarity with data analysis and geospatial tools and workflows.
• Maintain regular communication with end users to support monitoring and evaluation of NADR technology, and develop and maintain documentation and user training on the use of department systems.
• Stay current on the latest trends, technologies, tools, applications, and analytics applicable to the work of NADR.
• Support teams across North American Disaster Relief and the broader ministry with special projects and assignments as needed.
• All other duties as assigned.

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Nom5

• Bachelor’s degree in Information Technology, Data Management, Computer Science or closely related discipline and three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience.
• General knowledge of information technology, project management, and Software Development Life Cycle (SDLC) best practices.
• Familiarity with Agile project management framework.
• Experience with software vetting, implementations, troubleshooting, and maintenance.
• Ability to recognize problems, develop and evaluate data, determine solutions, and make logical recommendations.
• General knowledge of data management and data analysis principles (preferred).
• Strong analytical and strategic thinking skills.
• Twelve credit hours of college‑level Biblical Studies preferred, not required.

North Wilkesboro, NC

Full-time

Fluency in English

• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days