Survey and Reporting Manager

Position: Survey and Reporting Manager - #004291
Location: Cullowhee

Posting Number EHRA
1051P Quick Link for Internal Postings (Use the "Apply for this Job" box below). Classification Title Manager Working Title Survey and Reporting Manager - #004291 Department Institutional Plan & Effectiveness Anticipated Hiring Range Based on qualifications/experience, internal equity, and departmental budget restrictions. About WCU

Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Including:

* 2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.

* 2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.

* 2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.

* 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.

Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.

Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan.

Optional disability plans are also available.

Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year.

Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.

WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

Position Summary

The primary location of this position is on-site in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act (EHRA).

The Survey and Reporting Manager provides high-level technical and analytical support for the Office of Institutional Planning and Effectiveness (OIPE). This position serves as the University's Qualtrics Brand Administrator, overseeing the enterprise-level survey platform and providing expert consultation on survey methodology, design, and analysis for campus stakeholders.

Additionally, the Manager serves as the IPEDS Keyholder, liaising with the UNC System Office IPEDS reporting coordinator to ensure the accuracy and timely submission of federal compliance data. By managing the Student Course Survey process, coordinating recurring external reporting and benchmarking surveys, and leading institutional survey research initiatives, this role translates complex data into actionable insights that support accreditation, accountability, program review, and strategic decision-making.

Required Knowledge, Skills, and Abilities:

* Survey Methodology:
Professional-level knowledge of survey design, sampling, validity, and bias mitigation.

* Data Governance & Integrity:
Ability to manage sensitive institutional data with a high degree of accuracy, confidentiality, and attention to detail.

* Regulatory & External Reporting Knowledge:
Understanding of federal, system-level, accreditation, and external survey reporting requirements and timelines.

* Communication & Consultation:
Ability to translate complex analyses into clear written and verbal…