IT Support Specialist

Location: Shallotte

Description

Emerge Ortho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, we are currently seeking a dedicated IT Support Specialist to join our team. This position will be remote, but travel to an Emerge Ortho office may be required depending on need. The IT Support Specialist provides both remote and on-site technical support to providers and other staff members.

This role serves as the first point of contact for IT-related issues, offering customer service-focused assistance to resolve technical problems, manage user access across systems, maintain IT asset records, and support procurement processes. The specialist has a critical role in cybersecurity monitoring, incident response, and compliance support. The specialist promotes efficient utilization of resources while maintaining a high level of customer satisfaction.


* This position will support locations throughout Brunswick County, NC and Horry County, SC. Travel is required.

Requirements

Qualifications and Experience

• 2-year AAS degree in Information Technology, or the equivalent
• Minimum of one year of experience in providing IT Service Desk or Help Desk support
• Skill in analyzing, diagnosing, and resolving software and hardware problems and their interrelationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)
• Strong communication skills, both written and verbal, to effectively assist users remotely
• Experience in a medical office environment is preferred
• Ability to adapt to rapidly developing and changing technology
• Ability to work in a fast-paced environment and prioritize multiple tasks and demands
• Strong organizational skills
  
  Ability to maintain composure when confronted with stressful situations
• Excellent interpersonal and communication skills

Responsibilities include but are not limited to, the following

• Interface with providers and staff members to troubleshoot hardware and software problems
• Create, update, and deactivate user accounts for onboarding, offboarding, leave of absence, departmental transfers and other reasons as needed
• Ensure access permissions align with organizational policies and security standards
• Coordinate with HR and department managers to validate access needs
• Assist in password or login problems with corporate applications and systems
• Participate in the testing and evaluation of new applications and processes
• Track and maintain IT asset records including procurement, assignment, permissions, and decommissioning
• Assist with asset audits and inventory reconciliation
• Process IT purchase orders and track invoices
• Monitor payment statuses and coordinate with vendors and finance teams
• Maintain records of IT contracts, subscriptions, and renewal timelines
• Troubleshoot network connectivity issues, including Wi-Fi, VPN, and remote access
• Maintain accurate records of incidents, resolutions, and knowledge base articles
• Monitor systems for signs of unauthorized access, malware, or other threats.
• Participate in incident triage and escalation, notifying the CIO when necessary
• Support forensic investigations by collecting and documenting incident details (e.g., time, nature of breach, affected systems)
• Assist in deploying and maintaining security tools such as firewalls, and endpoint detection systems
• Ensure adherence to Emerge Ortho's IT governance and security standards
• Support audits and cyber insurance documentation, including breach summaries and remediation steps
• Work closely with other IT team members to resolve complex issues and share knowledge
• Participate in business-wide meetings, providing insight and recommendations for technical duties performed
• Deliver exceptional customer service, ensuring a positive experience

Other

• Frequently travel to numerous office locations
• Reads and respond to all work-related e-mails, phone calls and text in a timely manner
• Keeps the Service Desk Support database and ticketing system updated daily
• Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions

From the mountains to the coast, Emerge Ortho is North Carolina's premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, Emerge Ortho's medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers.

Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of Emerge Ortho. Please visit  for additional information or to apply…