Engineer- Desktop Support,Field Services AV
Job in
Cleveland, Rowan County, North Carolina, 27013, USA
Listed on 2026-06-05
Listing for:
Cognizant Technology Solutions
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Location: Cleveland
* Please note, this role is not able to offer visa transfer or sponsorship now or in the future
* Role:
Engineer
- Desktop Support,Field Services & AV Support
Location:
Cleveland, NC
Mandatory skills:
Desktop Support - Field services, Audio visual devices, Operations Management / Lead experience
We are seeking an Engineer - Field Services & Desktop Support with 5-8 years of experience in fully onsite, work from office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the site
Key Responsibilities
* Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
* Act as primary point of accountability for the site from desktop support perspective.
* Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.
* Perform incident management, RCA for major incidents, and drive issue prevention.
* Create and maintain SOPs, runbooks, and knowledge articles.
* Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
* Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
* Medical/Dental/Vision/Life Insurance
* Paid holidays plus Paid Time Off
* 401(k) plan and contributions
* Long-term/Short-term Disability
* Paid Parental Leave
* Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
* Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
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