Specialist- Expert

Qualifications

• Strong knowledge of desktop support, hardware, software, and networking concepts.
• Experience with system imaging, deployment, and troubleshooting.
• Familiarity with Active Directory, Citrix, and enterprise IT environments.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently and handle multiple priorities in a fast-paced environment.

• Provide technical support for desktop hardware, software, peripherals, and networking issues.
• Manage and resolve IT service desk tickets by prioritizing based on business impact.
• Install, configure, and image computers; deploy software and business applications.
• Set up and support printers, peripherals, and network devices.
• Perform user data migration and profile transfers during system upgrades or replacements.
• Troubleshoot and resolve incidents, ensuring timely communication with end users.
• Collaborate with infrastructure, development, and data center teams to resolve technical issues.
• Support account management activities (Active Directory, email, NCID, Citrix, etc.).
• Maintain high levels of customer satisfaction through proactive communication and timely issue resolution.
• Mentor junior technicians and assist in solving complex technical problems.