IT Systems

Job Description

POSITION SUMMARY

This position is responsible for planning and maintaining the health of the company's information technology infrastructure, specifically related to personal computing hardware and software. The position ensures that personal computing systems run smoothly and effectively to support business operations. It works closely with system administrators and takes direction from the IT Infrastructure Lead.

• Reviews analyzes, evaluates and maintains the organization's personal computing systems, which include:
  • Desktop computers, laptop computers, and thin clients
  • Office support equipment – printers and fax machines
  • Mobile devices – handheld computers, tablet computers, barcode scanners, mobile printers, and mobile telephones
  • Specialty equipment – label printers and in-vehicle computers
• Structures and maintains the IT Personal Computing service provisioned to all locations:
  • Establishes personal computing service levels that meet/exceed business requirements
  • Manages personal computing infrastructure to achieve agreed service levels
  • Manages and maintains the IT asset management system
• Provides and facilitates customer training of the personal computing features and functionality.
• Provide Level 2 Help Desk Support and desk-side assistance.
• Insure Help Desk documentation is current and up to date.
• Liaison between Reeb and outside service providers.
• Ensure infrastructure service levels are agreed on with business leaders and consistently met - Provide monthly reports on success in meeting them, including identification of failures and what will be done to avoid them in the future.
• Assists in the development and maintenance of personal computing keeping systems to current patch levels and proper anti-virus software.
• Tests and evaluates personal computing systems to eliminate problems and make improvements.
• Administers and documents the lifecycle of personal computing equipment, including deployment, maintenance, and scheduled replacement.
• Identifies and keeps critical personal computing spare parts on-site to minimize hardware outages.
• Maintains documented up-to-date inventory of all personal computing hardware and systems software.
• Leads support or participate in projects which rely on or affect the personal computing system.
• Follows company procurement policies and practices in obtaining favorable terms for personal computing products and services obtained from external vendors.
• Ensures the security and protection of personal computing systems and equipment.
• Participates in after-hours support as needed.

• Possess current knowledge of IT Personal Computing technologies, including Windows, Thin Client and Terminal Services technologies, Personal Productivity software, Personal Computing hardware, Ethernet and wireless local area networks, cellular phone systems, Mobile Computing, barcode symbologies.
• 1-3 years’ experience with Microsoft Windows and related experience with Personal Computing hardware, including setup, configuration, and patch management.
• Strong interpersonal skills, including ability to communicate effectively with colleagues at all levels, as well as external vendors.
• Demonstrated ability to plan for and achieve desired results.

All your information will be kept confidential according to EEO guidelines.

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