IT Analyst​/Programmer II

Position Summary

IT Analyst/Programmer II at Winston‑Salem State University Office of Information Technology (OIT) to design, develop, implement, and support technology solutions that power academic and administrative systems.

• Design, develop, implement, and support applications aligned with university needs.
• Administer and maintain enterprise systems, including Team Dynamix (CRM), Learning Management Systems (Canvas LMS), Adobe Creative Cloud, and academic tools such as Panopto, Respondus, and Turnitin.
• Perform system maintenance, upgrades, and monitoring to ensure optimal performance.
• Develop integrations, workflows, and enhancements to existing systems.
• Ensure data integrity, security, and availability across applications.
• Analyze business processes and translate requirements into technical solutions.
• Develop test plans, scenarios, and documentation to ensure quality and performance.
• Evaluate and improve application functionality and system performance.
• Troubleshoot technical issues and implement solutions.
• Stay current with emerging technologies and recommend innovative improvements.
• Lead or contribute to IT projects by coordinating timelines, resources, and deliverables.
• Translate technical concepts into clear language for non‑technical stakeholders.
• Gather and document requirements; develop functional specifications.
• Support change management and software deployment efforts.
• Assist with user training and knowledge transfer.
• Contribute to IT strategy and long‑term planning initiatives.
• Evaluate solutions and recommend improvements aligned with university goals.
• Identify opportunities to increase efficiency and effectiveness through technology.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field (relevant experience may substitute on a year‑for‑year basis).

Key Skills

• Analytical thinking: assess needs and develop effective solutions.
• Business acumen: align technical solutions with organizational goals.
• Communication: strong written and verbal skills, able to explain technical concepts clearly.
• Problem solving: proactive, independent, and solution‑oriented.
• Customer focus: dedicated to delivering high‑quality service and support.

Preferred Qualifications

• Master's degree with experience in enterprise application support.
• 2‑4 years of relevant IT experience in application development, administration, or support.
• Experience with Canvas LMS, SharePoint and Microsoft 365, software implementation and application administration, APIs, integrations, and system interfaces.
• Experience supporting academic and enterprise tools such as Team Dynamix, Adobe Creative Cloud, Panopto, Respondus, and Turnitin.
• Familiarity with instructional technologies, training practices, and knowledge transfer methods.
• Experience in higher‑education environments.

• Position Number: 900255
• Working
  
  Position Title:
  
  IT Analyst/Programmer II
• Building and Room No.:
  Elva Jones Building 1111-K2
• Appointment Type:
  Permanent Full-Time
• Normal
  
  Work Schedule:
  
  Monday‑Friday 8 am‑5 pm, weekends, flexible, on‑call as needed
• Open Date: 06/23/2026
• Open Until Filled:
  Yes
• Salary:
  Commensurate with education and experience