Data Center Manager , DCO

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in data center operations. We are expanding our infrastructure management team and seek a technology manager with experience in people management, strong technical understanding, and the drive to take AWS Data Center Operations to the next level.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals across multiple locations
• Develop and drive career planning for data center teams
• Lead recruiting, onboarding, and performance management activities
• Manage and deliver mid‑size projects
• Ensure effective day‑to‑day operations including queue management, 24/7 shift arrangement, and hardware logistics
• Become a subject‑matter expert on all aspects of data center operations
• Monitor and drive operational KPIs and metrics for IT capacity availability
• Inspire and guide improvements in team process, technology innovation, and automation
• Lead large‑scale events (outages) and act as call leader
• Improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain on‑call schedule coordination and attendance
• Strive to improve the customer experience

• 4+ years of Information Technology (IT) experience or a Bachelor’s degree in computer science, engineering, mathematics, or equivalent
• 2+ years of people‑management experience
• 2+ years of operations and on‑call support for data center, mission‑critical, or production facilities

• 2+ years of computer hardware experience, including troubleshooting and repairing
• Technical writing experience in a relevant field
• Experience with system management tools and client/server environments
• Relevant certifications such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or similar

The base salary range for this position is USD 78,400–137,300 annually. Salary and benefits vary by location and experience.

Amazon offers a comprehensive benefits package, including health insurance, 401(k) matching, paid time off, parental leave, and more.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.