CRM Developer and Data Analyst

CRM Developer and Data Analyst - #002451 Position Summary

The primary location of this position is on-site in Cullowhee, NC. It is exempt from the State of North Carolina Human Resources Act (EHRA). The CRM Developer and Data Analyst serves as the principal technical developer and data systems authority for the Graduate School. The position designs, builds, and maintains the Graduate School’s enterprise customer relationship management (CRM) system, which operates as a stand-alone instance with no direct programming support from the vendor.

The individual writes data queries, constructs workflows, and develops integrations using the CRM’s relational database language and vendor interface tools.

The role is accountable for the quality and integrity of all data entering and exiting the Graduate School CRM and exercises independent technical judgment in designing solutions for recruitment, admissions, communications, scheduling, and graduate assistant hiring processes. The developer also serves as the Graduate School’s technical liaison to the Information Technology Division, providing authoritative technical specification and direction for integrations between the CRM and the Banner Student Information System.

The position leads client-side testing of new and revised integrations and engages in data cleanup and data integrity initiatives across enterprise platforms. The individual also represents the Graduate School on university-wide technology committees, including the Banner Users Group and Data Standards Committee, and provides technical training and consultation to Graduate School staff, graduate program faculty, and other unit stakeholders.

Required Knowledge, Skills, and Abilities: Demonstrated proficiency in writing routines and queries in relational database languages and data retrieval languages, including competency in markup languages. Thorough knowledge of enterprise CRM systems and related concepts, techniques, and tools for relational databases, information storage, data retrieval, data analysis, and electronic data transfer. Ability to independently design and build CRM workflows, application structures, and data field architecture within a stand-alone CRM environment.

Ability to analyze complex data systems, identify integration requirements, and provide technical specifications and instructions to IT staff. Strong oral and written communication skills and ability to work effectively across functional and technical environments with diverse stakeholders.

• Must be legally authorized to work in the United States without employment sponsorship or immigration assistance.
• Graduation from a two-year technical college with a degree in information technology or related field and at least two years of relevant experience; or graduation from a four-year college or university with at least one year of relevant experience; or a degree in information technology from a four-year institution with equivalent experience.

No additional preferred qualifications specified.

Permanent Full-Time, 40 hours per week, 12 months per year.

Final candidates are subject to criminal and sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit (Use the "Apply for this Job" box below). Proper documentation of identity and employability is required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new teaching employees must provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree that satisfies credential or qualification requirements.

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, political affiliation, National Guard or veteran status, consistent with applicable federal, state, and local laws, regulations, and policies of the University of North Carolina.

Persons with disabilities requiring accommodations in the application and interview process please call  or email .

• Cover Letter / Letter of Application
• Resume
• List of References

Optional Documents: None listed.

Required fields are indicated with an asterisk (*).