Computer Help Desk Technician

School District of Washington Technology & Learning Center – Washington, Missouri

• Job
• Final date to receive applications:
  Jul 22, 2026 11:59 PM (Central Standard Time)
• Posted:
  Jul 08, 2026 5:00 AM (UTC)
• Starting Date:
  Immediately

We are currently seeking a Computer Help Desk Technician for the School District of Washington. This is a full‑time, benefits‑eligible position. The starting pay range is $19.97 - $24.09 per hour, depending on experience.

Position Summary (Primary purpose of job)

The Computer Help Desk Technician serves as the first point of contact for district technology users seeking technical assistance. The technician must have excellent customer service skills for responding to users needing technology assistance via phone and/or email. This position is responsible for performance of remote diagnostic techniques and related questions to determine the best solution and provide support for our district technology users.

Sphere and Scope of Influence (Supervisory scope, district impact and budgetary responsibility)

The technician must have good technical knowledge and effective communication skills in multiple modalities. They are responsible for a large amount of district user technology support providing the highest quality of service and support. The person holding this position can expect to deal with high levels of frustration and anxiety requiring patience, understanding, and good communication that creates value for users to assist in the District’s mission, vision, and goals.

• Provide technical support to district technology users.
• Communicate well with district technology users walking them through a problem‑solving process. This includes referring unresolved issues to the next level of personnel support.
• Operate various computer equipment, software, and peripheral devices such as printers, phone systems, surveillance systems, etc. to address issues.
• Work with a large number of stakeholders including school staff and vendors to assist in maintaining and evolving the District’s technology infrastructure. This includes detailed record‑keeping for inventory and communication purposes.
• Actively engage as a member of the Technology Department team in order to advance the vision and mission of the District. This includes identifying and suggesting possible procedural improvements and/or technical improvements.
• Actively participate in the help‑desk system to efficiently operate and manage District technology needs and activities.
• Perform other duties as directed by the supervisor.

• Additional duties may include extended hours or hours outside of typical business hours related to a special project, need, or high volume time.
• Participate in professional development activities and/or work outside of the typical school work day and/or school calendar.

None required.

• Experience as a help desk technician or equivalent customer support role.
• Knowledge of office automation products, database systems, and remote assistance.
• Knowledge of computer systems, mobile devices, and other technology products to diagnose and resolve entry‑point technical issues.
• English proficiency and excellent communication skills.
• Conflict resolution and customer support skills.
• Degree in Computer Science or related field, or prior Help Desk Technician experience preferred.
• Experience in the educational field preferred.

All employees of the District are expected to adhere to the policies and regulations of the Board of Education, maintain appropriate certification and competencies necessary for the position, complete required training annually, and demonstrate the values of the District at all times.

The candidate should be able to move in and around the classroom, building, District buildings, and campus locations. The candidate may be required to lift up to 50 lbs. and maintain consistent attendance in accordance with the attendance policy unless otherwise required by law. General functioning such as the ability to maintain confidentiality,…