Network Engineer - Level 2 (3x positions available Job Pine Level North Carolina USA,IT/Tech

Position: Network Engineer - Level 2 (3x positions available)
Location: Pine Level

Home

About

How We Work

Services

Managed Enterprise Networks Mobile & Wireless Networks Network Consulting & Project Services Network Monitoring Cloud Adoption

Careers
Blogs
Contact

Network Engineer - Level 2 (3x positions available)

Responsible for handling second level support and service requests. The role is responsibility for network analysis and design,technology support, client support. There source will be required to provide top level support for any network issues ranging from implementation of new networks, troubleshooting outages for local and remote networks. Additional responsibilities include handling second levels support and service requests related to all supported technology including but not limited to: workstations, servers, printers, and Office applications.

Essential Duties & Responsibilities

Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.
Remote access solution implementation and support such as IPSEC VPN
Understanding of DNS/DHCP
Ability to work with vendor support to resolve client issues
Experience with Command Line Interfaces to manage computer equipment
Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets.
Communicate with customers as needed regarding ticket progress, changes or agreed outages.
Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA.
Work with all team members to implement and improve Company best practices.
Utilize central management tools to resolve customer issues with minimal customer impact. Get new clients on-boarded and documented in our systems.

Scope

Perform fast turnaround of customer requests.
Perform network administrative duties on-site weekly.
Communicate effectively with the customer regarding issues and potential problems.

Qualifications Required

Minimum CCNA and CCNP Certification
Juniper Network Certification & Ubiquity

Rock solid, end-to-end technology solutions and IT project management you can count on. We’ve lived, breathed and implemented technology solutions since the days when modems made weird noises.

Home About How We Work Careers Blogs Contact

Services

Managed Enterprise Networks Mobile & Wireless Networks Network Consulting and Project Services Network Monitoring Cloud Adoption

Support

Email:

#J-18808-Ljbffr