Learning Technologist - #270002

Position Summary

The primary location of this position is in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act (EHRA ).
The Learning Technologist serves as a key resource supporting teaching and learning through the effective use of instructional technologies. This position consults with faculty and staff to design engaging, accessible courses and integrate learning technologies within and beyond the learning management system (LMS ).

The role provides advanced support, training, and troubleshooting for the LMS and related technologies; partners with the IT Help Desk to manage escalated issues; and supports core LMS administration. In addition, the Learning Technologist promotes digital accessibility by evaluating course materials against established standards (e.g., WCAG ), advising on improvements, and delivering training on remediation strategies.

Operating with a strong customer-service focus and independent judgment, the position collaborates with faculty and technical partners to develop effective, discipline-appropriate solutions that enhance instruction in an evolving technology environment.

• Ability to design or support technology-enhanced courses
• Strong analytical and problem-solving skills, including identifying root causes and implementing effective solutions
• Ability to communicate technical information clearly and effectively to audiences with varying levels of technical expertise
• Ability to manage multiple priorities, establish deadlines, and work independently with minimal supervision
• Ability to work collaboratively in a fast-paced, team-based environment with changing priorities
• Attention to detail in documentation, configuration, testing, and review of instructional technology solutions
• Demonstrated initiative and commitment to continuous learning, including evaluation and application of emerging technologies in teaching and learning

Interested candidates must already be legally authorized to work in the United States and will not require any immigration sponsorship or support.

• Three (3) years of progressively responsible experience supporting the use of instructional technologies in higher education or a comparable environment
• Demonstrated experience supporting learning management systems ( LMS ) and related instructional technologies
• Demonstrated ability to support technology use in blended and/or online learning environments

• Master’s or advanced degree
• Experience with Canvas LMS
• Experience developing web-based learning materials
• Experience with project planning, management, and reporting
• Experience supporting a variety of instructional technologies across multiple platforms and devices
• Excellent verbal, written and presentation skills

Permanent Full-Time

40

12

• Cover Letter/Letter of Application
• Resume
• List of references

Western Carolina University continues to rank high on Forbes ‘Best Employers’ lists each year. Including:

• 2025 – Ranked 1st in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
• 2024 – Ranking in the top 8.5% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 34 out of the top 400 employers across all industries.
• 2023 – Ranked in the top 20% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 97 out of the top 500 employers across all industries.
• 2022 – Ranked 14th in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.

Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top…