System Administrator

• Base Pay $85,000.00 - $90,000.00 / Year
• Employee Type FT Exempt
• Manage Others Yes

Description

Are you a systems-minded problem solver who enjoys keeping technology running smoothly while also thinking about what's next?

ALULA is looking for a Systems Administrator to join our team and serve as a key technical resource across our organization. In this role, you'll help manage the technology infrastructure that supports our manufacturing operations, offices, programs, and services.

You'll work closely with our Managed Service Provider (MSP), technology vendors, business application owners, and internal leadership to keep systems reliable, secure, and aligned with the needs of the organization.

This is a great opportunity for someone who enjoys a mix of systems administration, cybersecurity, troubleshooting, project work, vendor coordination, and team development
.

You'll help ensure ALULA's technology infrastructure is secure, reliable, and ready to support our employees and operations.

Your responsibilities will include:

• Administering and maintaining servers, networks, cloud services, and enterprise technology systems.
• Partnering with our MSP to maintain system availability, performance, and security.
• Serving as a key internal point of contact for IT infrastructure and escalated technical issues.
• Helping leadership understand technology needs, risks, priorities, and opportunities.
• Providing technical input that helps shape IT strategy and future technology investments.
• Monitoring IT service performance and using data and trends to identify opportunities for improvement.
• Overseeing backup and disaster recovery processes and helping ensure recovery capabilities are tested and reliable.
• Serving as the primary internal liaison with our MSP for helpdesk and technical support services.
• Monitoring MSP service levels and helping ensure response and resolution expectations are met.
• Reviewing ticket volume, resolution rates, customer satisfaction, and other IT service metrics.
• Providing hands-on support for escalated hardware, software, network, and connectivity issues when needed.
• Helping develop and monitor employee onboarding and offboarding processes.
• Supporting employee training related to IT tools, policies, and cybersecurity awareness.

You'll also work closely with business application owners, software vendors, and our IT Software & ERP Manager to help keep critical applications running smoothly.

This may include:

• Coordinating application-related issues with vendors, application owners, and internal IT team members.
• Supporting user access and provisioning for business applications.
• Assisting with application upgrades, patching, maintenance, backups, and recovery testing.
• Helping troubleshoot infrastructure-related issues affecting ERP, reporting, databases, integrations, and other business applications.
• Providing backup operational support for critical business applications when needed.
• Maintaining documentation, support procedures, and escalation information for business-critical systems.
• Serving as a cross-trained backup for the Sage ERP environment, SQL databases, and business reporting when needed.

Keeping our systems secure is a major part of this role.

You'll:

• Partner with our third-party security/MDR provider and MSP on cybersecurity monitoring, alerts, and incident response.
• Help maintain compliance with applicable federal, state, and industry requirements.
• Support cybersecurity best practices across the organization.
• Participate in audits, risk assessments, and security improvement initiatives.
• Help identify and address technology risks before they become bigger problems.
• Protect confidential employee, organizational, customer, and client information.

Technology is always changing, and you'll have the opportunity to be part of that change.

You'll help support projects such as:

• System upgrades and migrations
• New technology deployments
• Infrastructure improvements
• Security initiatives
• Software and hardware rollouts
• Site-based technology projects
• Process improvements and automation

You'll help take projects from planning through implementation while keeping documentation and stakeholders up to date.

This role also provides an opportunity to mentor and develop other members of the IT team
.

You'll supervise and support the IT Support Technician and provide guidance, training, and development opportunities for junior IT staff.

You'll help build a team that is knowledgeable, responsive, service-focused, and continuously improving.

We're looking for someone who is:

• A strong technical problem solver who enjoys figuring out how systems work.
• Comfortable balancing day-to-day troubleshooting with longer-term projects.
• Proactive and able to identify potential issues before they become major problems.
• Comfortable communicating technical information to…