Emergency Operations Systems Manager

Job Title

This position performs advanced managerial, technical, and professional work responsible for the planning, operation, security, resiliency, support, and continuous improvement of mission-critical emergency operations, emergency communications, and supporting technology systems.

The following essential functions serve as a general guide for this position. Position functions are subject to change based on departmental needs and external factors including, but not limited to, regulatory requirements.

• Supervises, mentors, evaluates, and develops technical staff;
• Establishes work priorities and manages workload to ensure operational readiness;
• Provides technical leadership during emergency incidents and activations;
• Serves as technical owner and subject matter expert for Emergency Operations systems;
• Ensures continuous availability, reliability, security, and resiliency of mission-critical systems;
• Leads planning and implementation of redundant and disaster-resilient technology architectures;
• Serves as Recovery Point of Contact during technology outages and cyber incidents impacting Emergency Operations;
• Oversees public safety radio systems, interoperability resources, microwave systems, and supporting infrastructure;
• Directs subscriber programming, encryption management, and interoperability planning;
• Oversees communications tower infrastructure, generators, UPS systems, HVAC systems, and monitoring systems;
• Maintains readiness of deployable communications assets and contingency communications platforms;
• Oversees Emergency Operations specific servers, storage systems, virtual environments, applications, networks, and backup systems;
• Manages service delivery and support operations to ensure service level objectives are achieved;
• Coordinates technology deployments, upgrades, and infrastructure improvements;
• Reviews system performance and develops recommendations for service improvement;
• Develops and maintains disaster recovery and business continuity plans;
• Coordinates cybersecurity initiatives and risk mitigation efforts;
• Ensures compliance with applicable standards, regulations, and policies;
• Conducts department risk assessments and develops mitigation strategies;
• Leads department technology projects from planning through implementation;
• Manages vendor relationships, contracts, maintenance agreements, and warranties;
• Oversees inventory control, asset tracking, and lifecycle replacement planning;
• Researches and recommends new technologies and solutions;
• Assists in development of operating and capital budgets;
• Develops long-range technology roadmaps and replacement strategies;
• Supports grant development and capital project planning.
• Maintains SOPs, SLAs, disaster recovery documentation, and technical standards;
• Participates in exercises, after-action reviews, and continuous improvement activities;
• Responds to emergency scenes, communications failures, and EOC activations;
• Participates in after-hours support and on-call responsibilities;
• Serves as Emergency Management Staff Duty Officer on-call to respond to emergency situations, including evening, weekend, and holiday hours;
• Performs related duties as assigned.

Bachelor's degree in Information Systems, Computer Science, Information Technology, Electronics, Emergency Management, Public Safety Communications, or a related field and five (5) years of progressively responsible experience supporting mission-critical technology systems, public safety communications systems, emergency operations technology, or related infrastructure, including supervisory experience; or an equivalent combination of education, training, certifications, and experience. Preferred Qualifications

• Ten (10) or more years supporting public safety or mission-critical systems
• Experience supporting Emergency Operations Centers and/or Emergency Communications Centers
• Experience managing P25 trunked radio systems and interoperability resources
• Experience supervising technical, network, infrastructure, or communications personnel
• Experience managing technology projects, vendors, and capital initiatives
• Experience in local government or public-sector technology environments

• Communications Unit Leader (COML)
• Communications Technician (COMT)
• Information Technology Service Unit Leader (ITSL)
• NIMS / ICS Certifications

• Extensive knowledge of mission-critical communications systems and infrastructure;
• Knowledge of public safety communications technologies and interoperability principles;
• Knowledge of cybersecurity, business continuity, and disaster recovery practices;
• Ability to supervise and develop staff;
• Ability to lead complex technical projects and multidisciplinary teams;
• Ability to communicate effectively with technical and non-technical audiences;
• Strong analytical, organizational, customer service, and problem-solving skills;
• Ability to prepare reports, budgets, plans, and technical documentation;
• Ability to establish and maintain effective…