Dispatch Agent - TelcoMedia - Early Career & Experienced

Provalusis actively hiring experienced

Dispatch Coordinators / Call Center Agents (1+ years of experience) to support scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair. Bring your hands-on dispatch, scheduling, or call center background and hit the ground running, withadditionalon-the-job training and accelerated career advancement opportunities available.

All positions are full-time with set schedules, professional training and development, andopportunitiesfor career advancement.

Provalusis a 100% U.S.

-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas,Provalusinvests in small towns—building local Centers of Excellence (including locations such as North Wilkesboro,NCand Tahlequah, OK) and developing talent from within those communities.

1. Real Career Path, Not Just a Job Provalushires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion.

2. Paid Training with No Experience Barrier Formal tech experience is notrequiredfor many entry-level roles.

Provalusinvests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services.

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package thatincludesCOMPANY PAID HEALTHCARE.

4. Purpose-Driven Work in Your Community Provalusis built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community.

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes andcustomerexperience.

6. Growing Company with Expanding Opportunities Provaluscontinues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers haveincreasedopportunities to take on greater responsibility, move into specialized technical work, or step into leadership.

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time.

Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical

Provalusis actively hiring experienced Dispatch Coordinators / Call Center Agents (1+ years of experience) to support scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair. Bring your hands-on dispatch, scheduling, or call center background and hit the ground running, withadditionalon-the-job training and accelerated career advancement opportunities available.

Responsibilities include:

• Answer inbound calls from customers and field techniciansregardingservice appointments, installations, and repairs.

• Schedule, confirm, and adjust field technician appointments based on customer availability, technician capacity, and service area coverage, often independently and with minimal oversight.

• Communicate with field technicians throughout the day to track job status, provide updates, and relay customer information.

• Monitor technician schedules and routes, proactivelyidentifyingand resolving scheduling conflicts, delays, or gaps in coverage.

• Notify customers of appointment windows, technician arrival updates, delays, or rescheduling needs.

• Research required information using available resources, CRM, and dispatch/scheduling tools to resolve more complex customer and technician inquiries.

• Identify and elevate priority issues (e.g., missed appointments, service outages, urgent repairs) to senior team members or management as needed.

• Route inbound calls to the appropriate internal resources when a request falls outside dispatch (e.g., billing, technical support, sales).

• Follow up on complicated or unresolved dispatch issues where required.

• Completeaccuratecall notes and dispatch records, updating information in the CRM and dispatch systems in real time.

• Record details of customer and technician interactions, including comments, inquiries,…