IT systems Administrator

Overview:

As a growing 501(c)(3), non-profit organization, CRCI is always looking for new talented individuals who can be an addition to its efforts. It is CRCI's Management's desire that each person involved with the organization (paid or not paid) has a burden for the lost, the sick, and the suffering. It is also important that all staff recognize that they are a representative of CRCI, and the actions will affect the community's outlook upon it.

Staff are a representation of the CRCI program, and it will be expected of them to conduct themselves in a manner that would always promote and elevate the image of CRCI to the community. Any behavior that promotes a negative image of the organization is unacceptable.

The IT Systems Administrator serves as CRCI's primary hands-on technical resource, working under the direction of the Systems Manager. This position is responsible for receiving, prioritizing, and independently resolving technical support requests across all CRCI campuses, offices, programs, thrift stores, and social enterprises; administering user accounts, devices, and permissions throughout the employee lifecycle; supporting network, telephone, camera, and electronic access-control systems;

maintaining and improving the organization's business applications, including Airtable, point-of-sale, and workforce systems; coordinating with vendors and service providers; safeguarding the confidentiality and security of employee, resident, donor, and financial information; and translating operational needs into practical technical solutions. This position handles both reactive support and planned systems-improvement work.

This position is based at CRCI West / New London in Stanly County, North Carolina, and works on site.

This is a dual-scope role. All hands-on technical work is performed locally at CRCI West. This position is CRCI's only IT presence in Stanly County and is fully responsible for the physical technology environment there, including equipment, network hardware, telephones, cameras, and access-control systems. At the same time, this position answers technology support requests for the entire organization, resolving remotely what can be resolved remotely and coordinating with CRCI's coast-based IT staff, who perform hands-on work at all other locations.

Routine travel to CRCI's coastal locations is not expected.

• Serves as a primary point of resolution for technology support requests submitted through the CRCI IT request process from every CRCI campus, office, program, and store. Reviews incoming requests and prioritizes them based on urgency, operational impact, difficulty, and available resources. Independently troubleshoots and resolves both routine and advanced problems involving user accounts, devices, applications, printers, connectivity, access, and peripherals. Determines whether an issue can be resolved internally, requires escalation to the Systems Manager, or requires vendor involvement, and verifies configuration and settings before opening any vendor ticket.
  
  Resolves remotely whatever can be resolved remotely, and hands off work requiring physical presence at a coastal location to the IT staff assigned there, providing them the diagnosis and detail needed to complete it. Performs consistent follow-up so that requests are confirmed resolved rather than left open, and communicates status to requestors throughout.
• Administers user accounts and access across the full employee lifecycle. Supports the technical portion of onboarding by preparing and issuing devices, installing required software, configuring accounts, and confirming that new employees can access every system their position requires. Supports offboarding by removing access to applications, email, files, devices, cameras, and doors; recovering, wiping, and reassigning organizational hardware; and verifying that no organizational data is retained on reassigned equipment.
  
  Troubleshoots Microsoft 365 and Google Workspace account access, sign-in failures, licensing, and application issues, and coordinates with HR and department heads when access requirements or separation status must be confirmed.
• Deploys, configures, and maintains organizational endpoints and mobile devices. Sets up individual, shared, and kiosk-configuration computers for CRCI West; installs software; applies updates; connects devices to organizational networks; and tests peripherals before issuance. Troubleshoots endpoint performance, monitors, docking stations, hubs, adapters, and printers. Prepares and assigns organizational mobile phones, maintains the phone and cellular line inventory, identifies unused lines for remediation, and wipes and reassigns returned devices.
  
  Maintains accurate asset inventory by employee, position, department, and location, and reduces unnecessary purchasing by reusing and reassigning available equipment wherever possible.
• Owns the network, telephone, camera, and electronic…