Technology Assistant

Technology Assistant Martin County Schools Central Office - Williamston, North Carolina Open in Google Maps

This job is also posted in (NC) Martin County School District , and North Carolina School Jobs

Starting Date: Immediately

Martin County Schools currently has an opening for a Technology Assistant. (

Start Date:

To be Determined.) See the job description below for more information.

GRADE : 61

FLSA :
Non-Exempt

REPORTS TO :
Senior Director of Technology

SUPERVISES :
None

TERMS OF EMPLOYMENT : 12 months

QUALIFICATIONS :

• Graduation from a two-year college or technical school with coursework in Technology.
• Twelve (12) months of relevant experience.
• OR an equivalent combination of education and experience.

NATURE OF WORK :
An individual in this class provides essential first‑line technical support and maintenance for the technology infrastructure that supports teaching, learning, and administrative operations. This role requires a proactive and customer‑focused individual who can effectively troubleshoot hardware, software, and basic network issues for school staff and students. Responsibilities encompass the installation, configuration, and upkeep of a variety of educational technologies, including computers, peripherals, and classroom presentation systems.

Furthermore, the position entails contributing to the efficient management of technology assets through inventory tracking and adherence to established IT procedures, all while ensuring a stable and functional technological environment that empowers educators and enhances the educational experience. Effective communication, problem‑solving skills, and a commitment to providing timely and helpful technical assistance are integral to the daily execution of these duties.

KNOWLEDGE, SKILLS, AND ABILITIES :

• Working knowledge of current Windows and/or macOS operating systems and common desktop applications (e.g., Microsoft Office Suite, Google Workspace).
• Basic understanding of computer hardware components, peripherals (printers, scanners, interactive panels), and their functionality.
• Familiarity with basic networking concepts, including TCP/IP, DNS, and Wi‑Fi.
• Awareness of common software installation and troubleshooting techniques.
• Understanding of basic user account management principles.
• Familiarity with educational software and online learning platforms commonly used in K-12 environments (preferred).
• Proficient in troubleshooting basic hardware and software issues.
• Skill in installing, configuring, and updating operating systems and applications.
• Effective problem‑solving and analytical skills.
  
  Ability to follow technical instructions and procedures accurately.
• Ability to learn and adapt to new technologies and software quickly.
• Ability to work independently and as part of a team.
• Ability to maintain a positive and customer‑focused attitude when providing support.
• Ability to exercise discretion and maintain confidentiality regarding sensitive information.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to follow all Board of Education policies and procedures and to comply with instructions and/or directives from his/her supervisor(s).

• Provide first‑level technical support to school staff and, when appropriate, students via phone, email, or in person, addressing issues related to hardware, software, and basic network connectivity.
• Diagnose and resolve common technical problems involving…