Automation & Informatics Consultant - Diagnostics - Clifton, NJ

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As an Automation & Informatics Consultant, you will serve as a dedicated resource for a specific Mega Lab customer, supporting Siemens Healthineers Automation and Informatic Middleware solutions. You will provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post implementation activities. You will work closely with onsite Siemens Healthineers management and first, second, and third shift personnel, responding to complex system issues requiring onsite presence and advanced troubleshooting.

You’ll interact routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd party middleware partners.

This role is best suited for someone who has IT experience in a medical setting. Ideally but not limited to Invitro Diagnostic Laboratory’s.

• Supporting pre-installation and installation activities
• Performing software installation, network setup, and application configuration
• Conducting verification and acceptance testing
• Delivering onsite and remote post implementation support
• Executing software upgrades and updates

• Participating in planning activities for new installations, system expansions, and workflow design
• Supporting customer specific workflow configuration decisions
• Assisting in meeting business objectives

• Independently troubleshooting and resolving software malfunctions
• Understanding healthcare enterprise IT and security environments
• Managing LIS interface communication and connectivity requirements
• Following the Siemens Diagnostics escalation process

• Providing training to customer laboratory personnel on system operation, workflow, and configuration
• Participating in customer and internal meetings or conference calls

• Adhering to Siemens Healthineers quality and regulatory policies

• Responding positively to challenges with minimal assistance
• Seeking guidance from appropriate personnel when needed
• Adapting quickly and effectively to change

• Physical ports (Serial, RJ-45)
• Serial to USB converters
• Terminal Servers

• Prior application support experience
• Ticketing and documentation applications (SAP/Service Now)
• Office
  365 Suite

• Windows 10, Windows 11
• Windows Server 2016, 2019, 2022
• Red Hat Enterprise Linux 9.X
• Administrative Tools, Troubleshooting utilities, Power Shell, Bash, Grep, AWK, SED

• Switch and router configuration
• Physical networking concepts: MAC addressing, LAN/WAN, switching, Internet access technologies
• Logical networking concepts: IP addressing, VLANs, routing, packets, subnets
• Network infrastructure: DNS, DHCP, proxy servers

• RDP, SSH, VNC, VPN

• Encryption, authentication, certificates
• HIPAA, HITECH
• Firewalls, HTTPS

• Strong understanding of OSI and TCP/IP networking models
• Effective communication with both technical and non technical audiences
• Strong problem solving and prioritization skills
• Ability to perform in a large corporate environment and remain composed under pressure
• Adaptability in fast changing environments

• BS in Computing, Information Technology, Engineering, or related experience
• Experience in Healthcare IT, security, and data privacy
• Must be…