Help Desk Technician

Shoshin Technologies is a fast-growing MSP providing cutting-edge IT services for small businesses on the Outer Banks and northeastern North Carolina. We're a tight-knit team that provides extensive opportunities for touching new and diverse technologies and career growth. We're looking for a driven help desk tech to join our friendly, professional team.

We'll Provide:

• Guaranteed salary 48-54K with opportunities for bonuses
• Remote work and all the equipment you'll need to be effective
• A friendly, open-minded team where you can ask questions and bring your ideas to the table
• Continued IT training opportunities and support for career development
• Comprehensive benefits including health insurance, retirement, PTO, and your birthday off from work!

What You'll Do:

• Troubleshoot, diagnose, and resolve issues with operating systems, VOIP, O365/Active Directory, AWS, and more!
• Support client hardware and software in a wide variety of end user environments
• Use backup and recovery software and methodologies and basic firewall functions
• Troubleshoot basic networking hardware and protocols
• Use a ticketing system to manage client issues and accurate documentation

Skills You'll Need:

• 2-4 years IT experience
• Microsoft stack experience preferred (O365, Exchange Online, SharePoint Online, Intune, Azure AD, Teams, as well as Windows Server)
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
• MSP experience preferred
• Familiarity with Connect Wise solutions preferred
• AWS experience preferred
• Strong positive mentality, problem-solving, communication, and teamwork skills