ICT Field Support Analyst

Location:

North Wilkesboro, NC, United States
Job
Date Posted:
Aug 5, 2026

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Samaritan's Purse is seeking an ICT Field Support Analyst to join our Information Technology department, working on-site in N. Wilkesboro
, NC. As an ICT Field Support Analyst, you will provide both onsite and remote IT support to our domestic and international field offices, ensuring ministry staff around the globe are equipped with the technology they need to advance the Gospel. Working across a broad range of IT systems, you will help keep our global technology infrastructure mission-ready by supporting network design and troubleshooting, hardware and software deployment, communication technologies, and technical support and training for remote staff.

Bring your technical expertise and heart for service to help empower a mission-critical team. Come and use your gifts daily to advance the Gospel!

A day in the life of an ICT Field Support Analyst:

At Samaritans Purse, the Gospel really is the center of all we do!

We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

In the role of ICT Field Support Analyst, you will have the opportunity to:

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
• Configure, install, and troubleshoot computer hardware and related operating system software, as well as phone systems, satellite phones, and other communications hardware.
• Analyze the IT needs of our field offices and assist with ongoing performance monitoring and future capacity planning.
• Assist with enterprise software configuration and deployment solutions, including various endpoint management systems.
• Work with our ICT Regional and ICT Disaster Response teams to ensure mission-critical IT solutions are field deployable.
• Provide ongoing technical support, both on-site and remotely, to all international and domestic field offices when necessary.
• Available to provide on-call support, as needed by management, to fulfill the department Service Level Agreement and Internal Operating Procedures.
• Bachelor's degree from a four-year college or university and three (3) or more years of related experience and/or training; an equivalent combination of education and experience will also be considered.
• Thorough knowledge of networking principles and applications, including the design, implementation, and troubleshooting of network infrastructure such as DHCP, routing, switching, VLANs, and related technologies.
• General knowledge of enterprise networking, endpoint management, and mobile device management (MDM) solutions, with experience or familiarity with platforms such as Cisco Meraki, Ubiquiti Uni Fi, Cradlepoint, Hexnode, Meraki Systems Manager, or Manage Engine preferred.
• Comprehensive knowledge of computer and laptop deployment, repair, maintenance, and technical support, with working knowledge of satellite-based communication systems (including VSAT and SAT phone technologies) and AC/DC electrical systems to ensure technology infrastructure is properly deployed and supported.
• 12 credit hours of college-level Biblical Studies (required); if not already completed, an opportunity to meet and complete the requirement is available upon hire.

Job Location: (On-Site) N. Wilkesboro, NC

Type:Full-Time

Language Requirement: Fluency in English (required)

Travel Expectations: 50 days/annually; required travel documents and vaccinations for entry into foreign countries will be necessary

• On-site Medical Clinic (staff and dependents)
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days

Samaritan's…