Field Support Technician

Location: Edenton

Description

Travel is required locally to the region, but federal mileage reimbursement is paid. (70 cents per mile)

12 holidays and 1 week PTO included

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in the Edenton, NC area.
** Travel Required*
* The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.

Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers.

Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.

Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Skills

Desktop, Windows 10, Troubleshooting, Hardware, Windows, Imaging, Deployment, Technical support, Printers, Customer service

Top Skills Details

Desktop,Windows 10,Troubleshooting,Hardware,Windows,Imaging,Deployment,Technical support,Printers,Customer service

Additional

Skills & Qualifications

Skill

Required / Desired

Amount

of Experience

- Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years

- Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years

- Installing local and network printers and other peripherals and configuration of same. Required 7 Years

- Migrating data and user profiles. Required 7 Years

- Documenting process and procedures related to technical field support activities. Required 7 Years

- Demonstrates knowledge and a working experience with Service Now call tracking system. Required 7 Years

Comfortable with traveling for the role. Required

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Edenton, NC.

Pay and Benefits

The pay range for this position is $35.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term…