Casualty Claims Specialist​/Sr. Claims Specialist-Specialty Human Services Division

Casualty Claims Specialist / Sr. Claims Specialist - Specialty Human Services Division

Work for a leader in the insurance industry. Great American Insurance Group’s member companies combine a “small company” culture with “big company” expertise. With over 30 specialty, property, and casualty operations, there are always opportunities to learn and grow.

Great American values inclusivity, empowerment, and collaboration. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Specialty Human Services Division (SHS) has served the human and social services sector for more than 40 years. Since 1980, we’ve been Protecting Those Who Improve Your Community® and were one of the first carriers to offer niche coverage solutions to nonprofit and service organizations. SHS works with agents to address the coverage needs and loss exposures of more than 16,000 social service and non‑profit organizations across the country.

SHS is looking for a Casualty Claims Specialist / Sr. Claims Specialist at our downtown Cincinnati office. The grade and title will depend on the applicant’s level of experience. This is a hybrid position: 3 days in office and 2 days remote. We are also open to fully remote candidates.

• Manages a large inventory of claims to evaluate compensability and liability.
• Plans and conducts claim investigations to confirm coverage and determine liability, compensability, and damages.
• Determines and negotiates appropriate claim settlements and reserves within prescribed authority; may attend arbitrations, mediations, depositions, or trials.
• Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
• Authorizes payments in accordance with assigned authority limits and ensures payments are made in a timely manner.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Performs other duties as assigned.

• Education:
  
  Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field, or equivalent experience.
• Experience:
  
  Minimum 5‑7 years of property and casualty claims handling experience; completion or progress toward a professional designation (e.g., Associate in Claims, AIC) preferred.
• Demonstrates strong analytical, negotiation, and problem‑solving skills.
• Shows knowledge of insurance policies, coverage, and claims handling procedures.
• Maintains knowledge of industry laws and regulations.
• Organizes and prioritizes caseloads to ensure timely claim resolution.
• Exhibits excellent interpersonal and communication skills, with the ability to build relationships and lead negotiations.
• Handles confidential information with discretion.

$80,000.00 – $

We offer competitive benefits packages for full‑time and part‑time employees. Full‑time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Both full‑time and eligible part‑time employees also enjoy paid time off, paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

Excludes seasonal employees and interns.