Tow Auditor; Cox Automotive Fleet Client Solutions Delivery

The Tow Auditor is expected to build and maintain relationships with our Service Provider Network (SPN) accounts. The Tow Auditor is responsible for auditing tow invoices and managing customer disputes. The Tow Auditor is expected to collaborate with other teams to ensure client success.

• Auditing towing invoices as received daily to ensure that Service Providers maintain compliance with previously agreed upon rates on file.
• Managing customer disputes and damage claims to ensure a satisfactory outcome for all parties involved.
• Obtaining towing quotes from tow vendors.
• Maintaining a cooperative and mutually beneficial relationship with towing vendors by communicating in a friendly and professional manner.
• Interacts by phone, email, or fax with vendors nationwide to request valid insurance certificates
• Request renewal insurance certificates from vendors with expired certificates
• Provide vendors information in response to inquiries and issues
• Maintain certificates in an electronic file to meet vendor insurance compliance requirement
• Enter data and prepare reports as needed
• Assist with overflow calls for the company
• Assist during peak times with Roadside follow up calls
• Handles specific special duties assigned per assigned accounts
• Assist other department staff members with information for the vendors
• Other duties and projects, as assigned.

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and up to 1 year of experience; or 5 years' experience in a related field
• Requires strong knowledge of Excel
• Excellent listening, collaboration, communication, customer service, interpersonal, leadership, negotiation, organization, problem solving, and time management skills to work effectively with teams throughout organization

• Minimum of one year experience working as a Vendor Relations clerk with performance at a commendable level.
• Working knowledge of commercial insurance, preferred.

USD 18.17 - 27.31 per hour

Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.