Warranty Coordinator

Location: Wendell

** Job Family:
** Electrification & Automation

** Req :
** 510519

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

** Transform the everyday with us!*
* Siemens Smart Infrastructure Electrification & Automation (EA) is seeking a proactive, meticulous Warranty Coordinator to support our Protection & Automation (PPA) product portfolio. The portfolio includes two primary segments:
Protection and Solutions. This is an exciting opportunity to advance your career within a fast-paced, growing business. Our US headquarters are in Wendell, North Carolina-just 20 minutes east of Raleigh within the booming Research Triangle. Our region offers a reasonable cost of living that helps your compensation go further, giving you financial flexibility to achieve your personal goals. Beyond the office, you will benefit from premier schools, a mild four-season climate, and effortless access to both the mountains and the coast.

It is an ideal environment to build your career and your future.

** This hybrid Warranty Coordinator position is based in Wendell, NC.*
* ** Local candidates are strongly encouraged to apply.*
* ** You'll make a difference by:*
* The Warranty Coordinator is vital in managing the complete warranty process for customer orders within the PPA portfolio. This individual contributor is responsible for ensuring seamless coordination of warranty claims, from initial request through resolution, including warranty order processing, shipment tracking, credit/return handling, and effective communication with customers and internal teams. The core responsibilities include the following:

+ Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments.

+ Work with our factories and quality teams to develop and implement corrective and preventive actions.

+ Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.

+ Provide frequent updates to all stakeholders during the correction steps for the customer, working closely with the execution teams and vendors to align on materials and methods of correction.

+ Provide ownership in driving resolution for our customers in a timely fashion and also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens.

+  
** Prioritize emergency utility repairs.*
* +  
** Strong customer service orientation and communication skills:
Ability to manage urgent customer issues and maintain professionalism under pressure.*
* + Required to be onsite in Wendell, NC at least four (4) days per week.

** You'll win us over by having the following qualifications:*
* *
* Basic Qualifications:

*
* + Bachelor's degree or directly related work experience in lieu of degree.

+

Experience with SAP.

+ Customer service experience in a fast-paced environment.

+ Aptitude to prioritize and handle multiple tasks while maintaining organization and control.

+ Strong verbal, written, and computer skills to aid in customer communications.

+ Ability to bring multiple teams together for resolution identification on complex customer issues.

+ Legally authorized to work in the United States on a continual and permanent basis without company sponsorship now or in the future.

*
* Preferred Qualifications:

*
* + Demonstrated experience using Salesforce.

+ Process improvement and continuous improvement mindset.

** About Siemens:*
* We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here () .

** Our Commitment to Equity and Inclusion in our Diverse Global Workforce:*
* We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

$68,830  $117,994

** Organization:
** Smart Infrastructure

** Job Type:
** Full-time

** Category:
** Customer Services