General ManagerHwy West

Job Description

• Lead a team of delivery drivers and CSR’s to ensure orders are expedited quickly and correctly.
• When closing, responsible for end of the night bank deposits.
• When closing, responsible for doing a nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders upon time of open.
• Foster and project a sense of urgency with each and every order.
• Ensure the store is running according to Domino’s Operation Evaluation Review standards.
• Oversee total store operations.
• Communicate with other managers and staff regarding any aspect that impacts business operations.
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
• Actively training the GMIT on all aspects of store operations.
• Maintain staffing levels that mirror the needs of business at any point of the day.
• Creating and maintaining an employee schedule based upon labor needs.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
• Ensure vehicle used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Ability to read and understand P&L ledger.
• Uphold Dominos standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Ability to speak and write clearly and comprehension of using a computer based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun.