Service Coordinator
Listed on 2026-05-31
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Supply Chain/Logistics
Dispatcher, Office Administrator/ Coordinator, Business Administration
About the Role
Rite-Hite Service Coordinators serve as the key conduit between our customers and our sales and service departments. Working with customers in an assigned area, the Service Coordinator assists customers and sales personnel who call in to request service and schedules and dispatches Service Technicians and contractors to complete the work. In addition, this position is responsible for ordering parts, products, and equipment, coordinating shipment and installation, ensuring accurate invoicing, and reviewing completed jobs and analyzing profitability.
Responsibilities- Assists customers and sales personnel who call in to request service.
- Schedules and dispatches Service Technicians and contractors.
- Orders parts, products, and equipment.
- Coordinates shipment and installation.
- Ensures accurate invoicing.
- Reviews completed jobs and analyzes profitability.
Required Experience:
This position requires a minimum of one year of related experience; prior experience in a field service environment is preferred. The Service Coordinator must have good attention to detail and the ability to juggle multiple projects without dropping the ball. Strong communication and customer service skills are also essential.
- Health & Well-being:
Comprehensive medical, dental, and vision coverage, plus life and disability insurance; a robust well‑being program with an opportunity to receive an extra day off and more. - Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
- Time for You:
Paid holidays, vacation time, and personal/sick days each year.
Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug‑free workplace for the safety of our employees and customers.
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