Customer Demand Specialist

Job Overview

The Demand Specialist plays a critical role in aligning customer demand with operational execution by serving as a strategic liaison between customers, Supply Chain, and Customer Success organization. This position is responsible for driving customer satisfaction, improving delivery performance, managing order fulfillment priorities, and ensuring customer requirements are effectively translated into actionable supply chain plans. The role drives an exceptional customer experience through proactive demand management, order prioritization, and cross‑functional collaboration to improve on‑time delivery performance and supply chain responsiveness.

This position requires access to information which is subject to stringent controls under the International Trafficking in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross‑functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

• Demonstrated ability to analyze demand patterns, delivery performance, and operational data to support informed business decisions.
• Ability to effectively influence and collaborate with stakeholders across multiple levels and functions.
• Advanced proficiency in Microsoft 365 applications, particularly Excel, Teams, PowerPoint.
• Able to work with all levels within the Supply Chain.
• Experience managing schedule agreements and customer forecasts.
• Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in an account management or production planning role.
• SAP and MRP strongly preferred.

• Customer Focus
• Analytical Problem Solving
• Demand and Forecast Management
• Cross‑Functional Collaboration
• Prioritization and Decision Making
• Effective Communication
• Stakeholder Management
• Continuous Improvement Mindset
• Adaptability in a Dynamic Environment
• Attention to Detail
• Data‑Driven Decision Making

Integrity, Accountability, Inclusion, Innovation, Teamwork

• Competitive base salary commensurate with experience: $72,300 – $108,400 (subject to change dependent on physical location)
• Total Compensation = Base Salary + Incentive(s) + Benefits
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets