Supervisor, Table Games Service Varied Shift

Supervisor, Table Games Service (Full Time; Varied Shift)

Murphy, NC, United States

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• Job Identification 6599
• Job Category Supervisor
• Posting Date 01/09/2026, 06:12 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Locations Harrah's Cherokee Valley River
• Pay Rate Starting at $27/hour

Harrah’s Cherokee Valley River Casino & Hotel Position Description

DEPARTMENT: Operations

GRADE/FLSA STATUS: H17 –Non-Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO: Manager, Games — Tables;
Relief Manager, Games-Tables

JOB SUMMARY:

Supervise the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and company policy; issues or recommends discipline or recognition and Caesars Rewards awards as appropriate. Perpetuates employee motivation by utilizing positive recognition and corrective coaching.

Ensure game integrity and provide security for departmental assets.

JOB

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication

Establish yourself as a highly credible leader with the highest levels of integrity, and always act in the best interests of the property and the company

Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained

Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel

Monitor and evaluate the performance of an assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and company policy and procedures

Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance

Participate and provide recommendations in the hiring, performance evaluation, and termination processes

Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff

Prepare and coordinate the periodical performance review of assigned personnel

Alert Casino Manager to potential safety problems

Display a working knowledge of all table games, house rules, counting methods, and procedures covering each game in an assigned area

Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and elevate when appropriate

Open and close games

Verify fill slips, credit slips, and markers pertaining to games in the assigned area

Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to the Table Games Manager

Ensure Dealers are delivering the highest quality of guest service

Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests

Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provide assistance, problem resolution, and service recovery, if necessary

Ensure guest development by
1) interacting with guests,
2) modeling interactive skills with guests and fellow employees

Ensure that team members clearly understand and are held accountable for their performance expectations

Prepare and coordinate the periodical performance review of assigned personnel

Demonstrate excellent facilitator skills in resolving conflicts between different points of view

Manage labor, supplies, and other expense items in a manner consistent with company strategy

Responsible for, or actively participates in, the initiation of personnel actions including but not limited, to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions

When assigned to the Poker Room, is responsible…