Regional Center Director

What You’ll Be Doing

The Regional Center Director position oversees the planning, coordination, and delivery of integrated services at the Eastern Regional Center to ensure the needs of residents are met. Although most clients seek Economic and Public Health Services, a total of 15 programs are provided in the building. The role builds and maintains partnerships with county departments, community organizations, municipalities, and residents to maximize resources and improve access to services.

Responsibilities include managing center operations including a staff of 18 people, engaging the community, overseeing fiscal planning and compliance, to ensure high-quality, coordinated, and customer-focused service delivery.

The Regional Center Director provides strategic leadership and operational oversight for their region, working collaboratively with the other Directors to ensure alignment with Wake County’s mission and core values they are the face of Wake County in their area. In addition to managing operations, the Director plays a key role in fostering a culture of accountability, innovation, and continuous improvement. They promote community awareness and ensure that services are responsive to the needs of residents.

This is an in-office role

Essential Functions:

• Assures coordination and successful delivery of services at the Regional Center
• Establishes Center policies and procedures to assure uniform administration and delivery of services
• Develops, recommends, and implements current and longer-term business plans
• Represents the agency in the community in work with local Chambers of Commerce, town government, and civic & non-profit organizations
• Engages the community to ensure residents within the region have access to a broad range of high services and that meet their needs
• Analyzes qualitative and quantitative data to determine needs and trends
• Collaborates with community leaders and citizens to ensure local needs are addressed
• Invites citizen participation in the development of strategies
• Works in partnership with professional agencies, health providers and other organizations within the region
• Coordinates fiscal management functions at the Regional Center
• Provides direct supervision of operational staff in the Regional Center
• Partners in the management and oversight of staff from Social Services and Public Health Departments who are assigned to the Regional Center
• Collaborates in the recruitment of staff

IMPORTANT In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work.

Join us in making a lasting difference!

• Bachelor's degree
• Five years of job-related management experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

• Masters in Public Admin or related field
• Demonstrated experience working with community partners

• Demonstrated commitment to superior customer service, integrity, collaboration, and forward-thinking operational efficiency
• Ability to exercise sound judgment while working independently and collaboratively to achieve organizational outcomes
• Strong interpersonal and communication skills, with the ability to maintain favorable…