Director Operations - Casino

JOB SUMMARY

Functions as the Strategic Business Leader of the hotel’s Casino operation. Position oversees the development and implementation of departmental strategies. The position verifies the Casino operation meets the brand’s target customer needs, verifies associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the executive committee develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates and provide a return on investment to the owner and Marriott International.

Functions as the Strategic Business Leader of the hotel’s Casino operation. Position oversees the development and implementation of departmental strategies. The position verifies the Casino operation meets the brand’s target customer needs, verifies associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the executive committee develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property associates and provide a return on investment to the owner and Marriott International.

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the guest services, Casino Management or related professional area.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, Casino Management or related professional area.

OR

• Develops a Casino operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Verifies that regular, on-going communication is happening in all areas of Casino. Continually communicates a clear and consistent message regarding departmental goals to produce desired results.
• Identifies key drivers of business success and keeps team focused on the critical few to achieve results; verifies the integration of departmental goals in game plans.
• Champions change, verifies that brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Researches and analyzes new products and pricing and services of competition. Introduces ideas to leadership team to enable property to remain competitive.
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts; encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.
• Complies with all franchised / licensed / brand standards.
• Creates an atmosphere in all Casino areas that meets or exceeds guest expectations.
• Verifies compliance with all local, state and federal regulations (OSHA, Health Department, Alcoholic Beverage).
• Verifies that regular, on-going communication is happening in all areas of Casino.
• Reviews staffing levels to verify that guest service and operational needs are met.
• Communicates and executes departmental and hotel emergency procedures.
• Authorizes credit.

• Coordinates all marketing efforts with Marketing Department and Central Casino Marketing.
• Manages market positioning / repositioning.
• Develops and monitors execution of marketing plan for Casino Operation.
• Sets and communicates specific sales goals and develops incentives to encourage goal attainment for all areas.
• Uses a guest database to target direct marketing efforts and increase market share.
• Leads the development of web based promotional sites to attract business.
• Stays aware of market trends and introduces new Casino products to meet or exceed customer expectations, generate increased revenue and verify a competitive position in the market.
• Participates in sales calls and site visits with members of the Casino and/or sales staff to acquire new business.
• Assist with the evaluation of existing…