Economic Services Program Manager - CQI and QA

This listing closes on 6/24/2026 at 11:59 PM Eastern Time (US & Canada).

Employer

Chatham, County of (NC)

Salary

$58,545.00 - $74,646.00 Annually

Location

Pittsboro, NC

Job Type

Full-Time

Job Number

Department

Social Services

Opening Date

06/12/2026

Closing Date

6/24/2026 at 11:59 PM Eastern Time (US & Canada)

FLSA

Non-Exempt

• Description
• Benefits
• Questions

WELCOME TO CHATHAM COUNTY'S APPLICATION PROCESS.

To Apply:

Become a part of the best local government in North Carolina click "Apply" in the top right corner.

All sections of the application, including work experience, MUST be completed. Please include the last ten (10) years of employment history. Incomplete applications may be rejected. Applications are stored on a secure site accessible only by authorized personnel. Your application can be saved and used to apply for more than one (1) job opening.

Chatham County is an equal opportunity employer and will consider reasonable accommodations as required by law. Chatham County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Chatham County does not offer sponsorship of job applicants for employment-based visas or any other work authorization for our positions at this time.

* Please Note: After submitting your application:

• Log into your Government Jobs account daily. You will receive emails and notices from hiring managers asking you to complete tasks. You do not want to miss these.
• The references you provided will be asked to complete a form. This does NOT mean you will be interviewed. It is an automated process in Neo Gov.
• We recommend you sign up for text message alerts when you create your account.

If you have issues with submitting your application, please contact Neogov Applicant Support at

Return to the Chatham County Homepage .

We are seeking an experienced and motivated Program Manager to lead Continuous Quality Improvement (CQI) and Quality Assurance (QA) efforts for Medicaid and Economic Services. This leadership role oversees quality improvement initiatives, compliance monitoring, staff development, and training to support accurate, timely, and effective service delivery. If you are passionate about improving programs, developing staff, and making a positive impact in your community, we encourage you to apply.

This position leads the Department of Social Services' Continuous Quality Improvement (CQI) and Quality Assurance (QA) work for Medicaid and Economic Services. CQI focuses on proactive improvement through training, data review, process evaluation, and staff development, while QA focuses on compliance through record review, monitoring, and correction of deficiencies. Together, these functions support accurate, timely, and effective service delivery. The Program Manager oversees CQI/QA operations, supervises and supports assigned staff, analyzes quality and training outcomes, and adjusts priorities as policies, procedures, and program needs change.

The position may assume responsibility for additional program areas or teams as needed. This position reports to the Economic Services Program Administrator and works independently under general supervision, with consultation from the Program Administrator and Director on major policy changes, complex decisions, and strategic planning.

The following essential functions serve as a general guide for this position. Position functions are subject to change based on departmental needs and external factors including, but not limited to, regulatory requirements.

• Oversees the Continuous Quality Improvement and Quality Assurance Activities for the Economic Services Division, comprised of training/onboarding new employees, ongoing training and education of caseworkers and supervisors, second-party reviews, and all program improvement processes to ensure appropriate preparation and performance of quality work. This may involve assessing needs and identifying resources for on-the-job training;
• Plans the short and long-range work operations, priorities, and goals within the units and/or sub-units supervised;
• Utilizes available data, reports, and input from others in evaluating the overall performance of employees and the overall program. Analyzes these trends and outcomes to assist the department in developing continuous quality improvement standards;
• Implements evaluation methods to measure training effectiveness and impact on service delivery;
• Prepares needs analysis and justification reflecting trends in utilization of economic programs. This could include assessing and projecting staffing needs, technology needs, and/or equipment/supplies;
• Meets with Economic Services leadership team and CQI/QA team to develop goals and priorities for the teams on an annual basis;
• Serves as a member of the agency management team and provides input into setting organizational goals and priorities on an annual basis;
• Provides direct supervision, guidance, and support to assigned…