Community Ambassador - North Flats

Job Description

The Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Leasing & Marketing Manager and Community Manager.

• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
• Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including: generating new leads, completing guest cards, scheduling & conducting tours, and lead follow up.
• Assist in promoting the community via social media platforms and participating in on- and off‑campus marketing events.
• Assist with email and text campaigns in Entrata and Text Us.
• Represent the community and Landmark Properties in a professional manner.
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
• Perform daily opening and closing checklists including model & tour route inspection and housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely manner.
• Enter maintenance requests as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report violations to the Community Manager.
• Adhere to corporate procedures and government laws on Fair Housing.
• Participate in all Turn‑related activities including move‑in and move‑out days, unit inspections, and trash‑outs.

High school diploma or equivalent required. Enrollment in a Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. is preferred.

• Strong organization skills; reliable and self‑disciplined.
• Proficient with Microsoft Office Suite or related software.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Availability to work during summer and Turn periods.

Noise level in the work environment is usually moderate. Physical demands include frequent standing, walking, sitting, using hands, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, speaking, and hearing. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay for this position is $15.25 per hour, depending on market factors in the geographic area where the candidate lives.

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.