HCVR Dual Rate Supervisor, Table Games Service Varied Shift

Dual Rate Supervisor, Table Games Service

Harrah's Cherokee Valley River Casino & Hotel Position Description

Department:
Operations

Grade/FLSA Status: H17/H5 – Non-Exempt

Badge Type/Color:
Key
- Blue

Reports To:

Supervisor, Table Games Service;
Manager, Games-Tables;
Relief Manager, Games
- Tables

Supervises:
Table Games Dealer;
Poker Dealer

Job Summary:

Perform the functions of Table Games Supervisor and Dealer based upon the business needs of the casino. Accurately administer and oversee the operations of an assigned area in compliance with casino regulations and procedures. Create strong relationships with guests. When assigned to the Poker Room, is responsible for the implementation and compliance of all Poker policies and procedures and supervises the operation of assigned Poker games to ensure integrity and customer satisfaction.

Job

Essential Duties and Responsibilities
- Supervisor:

• Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication
• Establish yourself as a highly credible leader with the highest levels of integrity, and always act in the best interests of the property and the company
• Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
• Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel
• Monitor and evaluate the performance of an assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and company policy and procedures
• Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance
• Participate and provide recommendations in the hiring, performance evaluation, and termination processes
• Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff
• Prepare and coordinate the periodical performance review of assigned personnel
• Alert Casino Manager to potential safety problems
• Maintain key security
• Display a working knowledge of all table games, house rules, counting methods, and procedures covering each game in an assigned area
• Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalate when appropriate
• Change cards/dice
• Open and close games
• Verify fill slips, credit slips, and markers pertaining to games in the assigned area
• Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to the Table Games Manager
• Ensure Dealers are delivering the highest quality of guest service
• Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests
• Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provide assistance, problem resolution, and service recovery, if necessary
• Ensure guest development by
  1) interacting with guests,
  2) modeling interactive skills with guests and fellow employees
• Ensure that team members clearly understand and are held accountable for their performance expectations
• Demonstrate excellent facilitator skills in resolving conflicts between different points of view
• Responsible for, or actively participates in, the initiation of personnel actions including but not limited to, interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
• When assigned to the Poker Room, is responsible for assisting department management in the efficient operation of all Poker tables including accounting and administrative functions
• Maintain a working knowledge of all local jurisdictional gaming laws, liquor laws, and table games and poker regulations
• Answer all requests of customers, or contact higher authority to do so
• Adhere to regulatory, departmental, and…