Key Account Consultant

Job Family Business Assurance
- Risk, Compliance, and Fraud

Department Broker

Job Type Classification Permanent

Job Grade C3

Reporting To Head:
Intermediaries

Number of Positions 1

Location
- Town / City Parktown

Location
- Province Gauteng

Location
- Country South Africa

The Key Account Consultant is accountable for the end - to - end management and performance of an allocated Mass Market partner portfolio. The role drives delivery of partner strategies to achieve sustainable production, retention, and service outcomes. Acting as the primary commercial interface, it ensures effective partner engagement, performance governance, and SLA compliance. Targeted intervention, turnaround, or remediation is initiated where partner performance falls below expectations.

• Develop and execute account strategies forallocatedpartners aligned to Mass Marketobjectives.
• Own structured partner engagement, including performance reviews, governance forums, and escalation management.

• Drive partner growth through targeted production, retention, and profitability initiatives.
• Identify expansion opportunities within existing partner portfolios.

• Monitor partner performance against agreed targets and expectations.
• Identify emerging underperformance andinitiatetimelycorrective action.

• Lead turnaround and recovery plans for underperforming partners.
• Diagnose root causesimpactingperformance, service, or compliance.

• Execute retention strategies to reduce lapses and improve portfolio sustainability.
• Deliver production uplift initiatives aligned to commercial priorities .

• Monitor partner compliance with agreed SLAs and service standards.
• Ensure adherence to policy, process, and governance requirements.

• Manage the allocation of brokers and agencies across the partner portfolio.
• Ensure fair and effective distribution aligned to capacity and performance capability.

• 5 years’ experience in Key Account Management, Partner Management, Distribution, or a similar commercial role within Financial Services.
• Proven experience managing broker, agency, or partner portfolios.
• Demonstrated experience driving partner performance, growth, and retention outcomes.

• 7 years’ experience within a Mass Market, advice - led, or distribution - driven environment.
• Proven experience leading partner performance interventions, turnarounds, or remediation initiatives.
• Experience working within regulated environments with formal governance, SLA, and compliance requirements.

• Undergraduate degree in Business, Finance, Commerce, Sales, Marketing or related
• RE Exams highly advantageous
• Postgraduate degree in Business, Finance or related advantageous
• Financial services related certifications advantageous