Dispatch Lead - Telco Media - Leadership & Team Lead

Provalusis seeking aDispatch Coordinator / Call Center Team Lead to oversee a team of Dispatch Coordinators / Call Center Agents (3+ years of leadership experience required) supporting scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair.

This role combines hands-on dispatch leadership with scheduling and operations expertise, ensuring the team keeps technician routes efficient, appointments accurate, and customers informed — all within a fast-paced, high-volume environment.

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement.

Provalusis a 100% U.S.

-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas,Provalusinvests in small towns-building local Centers of Excellence (including locations such as North Wilkesboro,NCand Tahlequah, OK) and developing talent from within those communities.

1. Real Career Path, Not Just a Job Provalushires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion.

2. Paid Training with No Experience Barrier Formal tech experience is notrequiredfor many entry-level roles.

Provalusinvests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services.

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package thatincludesCOMPANY PAID HEALTHCARE.

4. Purpose-Driven Work in Your Community Provalusis built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community.

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes andcustomerexperience.

6. Growing Company with Expanding Opportunities Provaluscontinues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers haveincreasedopportunities to take on greater responsibility, move into specialized technical work, or step into leadership.

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time.

Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical

Provalusis seeking a Dispatch Coordinator / Call Center Team Lead to oversee a team of Dispatch Coordinators / Call Center Agents supporting scheduling and coordination of field technician appointments for telecommunications and media services, including internet, video/entertainment, and home services installation and repair. This role combines hands-on dispatch leadership with scheduling and operations expertise, ensuring the team keeps technician routes efficient, appointments accurate, and customers informed — all within a fast-paced, high-volume environment.

• Supervise and coordinate the daily activities of a team of Dispatch Coordinators / Call Center Agents, including scheduling, workload distribution, and attendance.

• Coach, mentor, and develop team members, including onboarding new hires on dispatch systems, scheduling tools, and telecom service/product basics.

• Monitor team performance…