Commercial Service Manager

Swannanoa, NC (Asheville area)

Are you an experienced HVAC service leader ready to take full ownership of a commercial service department and drive both team success and business growth?

Gentry Service Group has been a trusted name in heating and air conditioning since 1963. We're a customer-focused company that takes pride in providing exceptional service to Asheville and the surrounding areas. We're looking for a strong, hands‑on Commercial Service Manager who wants to lead a team, deliver outstanding results, and build a profitable, high-performing service department.

• Competitive Salary: $70,000 - $90,000 annually, based on experience
• Performance Bonuses tied to department profitability and growth
• Full-time schedule:
  Monday - Friday (40 hours/week)
• Opportunity to lead and shape the commercial service operations
• A supportive environment with a company that values quality, integrity, and long-term success

• Lead the entire commercial service department, including dispatching, technician performance, and daily operations
• Drive revenue growth and achieve targeted gross profit through effective leadership and accountability
• Oversee staffing, training, and development of HVAC field technicians - including hiring, performance reviews, and coaching
• Manage service agreements, warranty claims, inventory, and van fleet operations
• Build and submit accurate repair quotes quickly
• Review daily tickets, reports, and technician productivity - providing constructive feedback to improve performance
• Handle customer relations and resolve any field or customer issues
• Collaborate with other managers to support warranty and installation needs
• Ensure the department runs efficiently, profitably, and continues to grow

• 5+ years of proven leadership experience in HVAC service management
• Strong track record of hitting revenue and profitability goals
• Ability to inspire, coach, and hold a team accountable while building pride in workmanship
• Detail-oriented with excellent organizational and follow-through skills
• Experience managing inventory, service agreements, and fleet operations
• Basic computer skills (MS Office and service/dispatch software)
• Valid driver's license with a clean, insurable driving record
• Highly motivated self-starter who thrives on challenges and multi-tasking
• Excellent communication, sales, and customer service skills

This is more than just a management job - it's a chance to take ownership of a key department, develop a strong team, and directly influence the success and growth of the company.