Compliance & TPA Manager

Location: Granite Falls

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

Compliance & TPA Manager

Department: Administration
Reports To: Executive Leadership
Employment Status/FLSA Classification: Full-Time, Salaried, Exempt
Compensation: $50,000–$60,000, plus a quarterly bonus opportunity of up to $2,500
Work Location: 100% on-site in Winston-Salem or Lenoir

Why Paul Davis?
Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis’ 10 Serving Basics…this is how we will win.

• Our Vision: To provide extraordinary care while serving people in their time of need.
• Our Mission: To provide opportunities for Great People to deliver Best in Class Results.
• Our Values: Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.

Position Overview:
Paul Davis Triad-West is seeking a highly organized, analytical, and proactive Compliance & TPA Manager to lead the performance, compliance, implementation, training, and continuous improvement of our third-party administrator programs. This role serves as the organization’s primary subject matter expert on contractual requirements, service-level agreements, scorecards, customer experience measures, and documentation standards. You will partner across departments to identify risk, audit performance, implement corrective actions, strengthen accountability, protect key partnerships, and support profitable growth.

The ideal candidate brings experience with TPA or insurance-related programs, compliance or quality auditing, performance reporting, process improvement, cross-functional project management, and employee training—preferably within restoration, construction, property claims, or a related operational environment. Success in this role requires the ability to influence others and establish accountability without direct authority.

Relocation:
Paul Davis Triad-West does not offer relocation assistance. Candidates must currently reside within a reasonable commuting distance of the hiring location(s), as this is not a remote or relocation-supported position. If an offer is extended and accepted, all relocation costs and logistics are the sole responsibility of the candidate.

Essential Functions:

• Lead all aspects of current TPA relationships and program performance, evaluate future partnerships, and serve as the primary contact for TPA- and carrier-related matters.
• Ensure compliance with contractual obligations, service-level agreements, company standards, documentation requirements, and operational expectations.
• Monitor scorecards, key metrics, customer experience measures, and program trends; identify risks, deficiencies, and opportunities for improvement.
• Conduct recurring compliance and quality audits, provide actionable reports to leadership, and track corrective actions through completion.
• Manage TPA and file escalations while protecting and strengthening the organization’s standing within TPA networks.
• Lead implementation and onboarding for new TPA partnerships and translate program changes into effective operating practices.
• Develop and deliver compliance- and TPA-related training; identify performance gaps and partner with leaders on development plans.
• Collaborate with Mitigation, Reconstruction, Estimating, Project Management, Coordination, and Administration teams to remove barriers and improve execution.
• Recommend and implement improvements to systems, workflows, documentation quality,…