Director of Transport Operations

Job Details:

Job Location:

Jernigan Oil Transport - Ahoskie, NC, Position Type:
Full Time, Salary Range:
Undisclosed, Director of Transport Operations Jernigan Oil Transport, Inc. — Fuel Transport Division Company:
Jernigan Oil Transport, Inc.
Division:
Fuel Transport

Location:

Ahoskie, NC (on-site; not a remote position)

Reports To:

Vice President of Transport Operations and President About the Role Jernigan Oil Transport, Inc. delivers gasoline and diesel fuel to convenience stores, and commercial and industrial businesses across our operating markets. We are looking for a Director of Transport Operations to lead our Fuel Transport divisions daily operations — ensuring every delivery is completed safely, on time, and in full compliance with all applicable regulations.
This role owns dispatching operations end-to-end and serves as the central point of communication between customers, dispatchers, and drivers. The Director of Transport Operations operates as a peer to other department leaders — Safety & Compliance, Payroll/HR, and Billing (AP/AR) — and works closely with each of them to keep the transport division running smoothly.
This is a demanding, always-on leadership role. Fuel transport operates around the clock, and this position requires availability nights, weekends, and holidays as operational needs arise. This is an on-site position based in Ahoskie, NC and is not eligible for remote work; however, the nature of the role means work regularly extends beyond the office — including dispatching and answering calls from home outside business hours and traveling to meet customers and drivers in the field, as well as visiting terminals and garages.

Primary Purpose The Director of Transport Operations is responsible for overseeing all dispatching functions across Jernigan Oil Transport's operating markets, ensuring that product is delivered safely and on time to every customer. This person leads and develops the dispatch team while building strong, collaborative working relationships across departments to keep the transport division running efficiently.

• Own overall responsibility for daily dispatch operations across all operating markets (Chesapeake, Richmond, Selma, and Fayetteville).
• Ensure delivery schedules are met, routes are optimized, and fleet capacity is used efficiently across convenience store, commercial, and industrial accounts.
• Monitor real-time operations and resolve service disruptions — supply shortages, equipment breakdowns, weather events, or staffing gaps — to keep deliveries on track.
• Establish and track key performance metrics (on-time delivery rate, cost per mile, fleet utilization, accident/incident frequency) and report regularly to leadership.
• Directly manage Lead Dispatchers across all operating markets (Chesapeake/Richmond and Selma/Fayetteville) and oversee all Support Dispatchers.
• Set clear performance expectations, coach and develop dispatch staff, and address performance issues promptly and fairly.
• Build a strong daily communication rhythm between dispatch, drivers, customers, and other vendor partners to keep operations aligned.
• Recruit, onboard, and train dispatch personnel as the team grows; also responsible for recruiting and hiring drivers, which may include traveling to meet prospective candidates.

• Partner closely with the Safety & Compliance department to uphold DOT, FMCSA, and hazmat regulatory standards, and to build a strong safety-first culture across the dispatch and driver teams.
• Work with Payroll/HR on driver scheduling, hours-of-service compliance, staffing needs, and personnel issues.
• Coordinate with AP/AR (Billing) to ensure accurate, timely invoicing tied to…