Inpatient Program Manager – LCAS

Description

The Inpatient Program Manager provides overall leadership and day-to-day oversight of a behavioral health and substance use treatment facility. This position is responsible for ensuring safe, effective, compliant, and efficient facility operations while maintaining a strong focus on quality of care, staff accountability, client experience, census, and program performance. The Facility Director serves as the primary on-site leader and works closely with clinical, nursing, medical, admissions, revenue cycle, compliance, and executive leadership.

An active North Carolina
Licensed Clinical Addiction Specialist (LCAS)credential is required.

• Provide day-to-day leadership and oversight of all facility operations.
• Maintain a consistent leadership presence throughout the facility.
• Ensure programs operate safely, efficiently, and according to organizational expectations.
• Identify operational problems and implement corrective actions.
• Ensure appropriate communication between shifts, departments, and leadership.
• Conduct regular facility rounds and address environmental, staffing, safety, and client concerns.
• Coordinate with maintenance and facilities staff regarding repairs and environmental needs.
• Ensure adequate supplies and resources are available for facility operations.
• Participate in emergency preparedness and response activities.

• Provide direct supervision and leadership to assigned facility managers and staff.
• Establish clear expectations for attendance, professionalism, communication, productivity, and client care.
• Participate in interviewing, hiring, onboarding, coaching, corrective action, and performance evaluations.
• Monitor staffing levels and work with leadership to address vacancies and coverage needs.
• Hold regular staff and leadership meetings.
• Address performance concerns promptly and consistently.
• Promote collaboration between clinical, nursing, medical, administrative, and support teams.
• Develop emerging leaders and strengthen staff retention and engagement.

• Utilize LCAS expertise to support the delivery of high-quality substance use disorder services.
• Ensure services remain consistent with applicable clinical standards, organizational policies, payer requirements, and regulatory expectations.
• Work closely with clinical leadership to identify and resolve program concerns.
• Support appropriate clinical documentation and service delivery.
• Monitor treatment engagement, completion, discharge planning, and continuity of care.
• Ensure client needs are appropriately escalated to clinical or medical leadership.
• Support development and implementation of evidence-based and person-centered SUD programming.

The Inpatient Program Manager provides operational and program leadership and does not replace required medical, nursing, or clinical supervision outside the scope of the individual's licensure and assigned responsibilities.

• Monitor daily census, admissions, discharges, referrals, and available capacity.
• Work closely with Admissions and leadership to reduce unnecessary barriers to admission.
• Identify trends affecting census and program utilization.
• Ensure referral inquiries and potential admissions are addressed promptly.
• Develop relationships with community referral partners.
• Support organizational growth and expansion initiatives.
• Monitor referral sources and identify opportunities to strengthen community partnerships.
• Work with leadership to improve access to treatment and continuity between levels of care.

Monitor key facility performance indicators, including:

• Census and occupancy
• Admissions and discharges
• Referral conversion
• AMA and early discharge rates
• Client incidents
• Staffing and overtime
• Employee turnover
• Documentation completion
• Client grievances
• Quality and safety concerns
• Program productivity
• Authorization and utilization issues
• Revenue-impacting operational concerns

Develop corrective action plans when performance falls below expectations and report significant trends to leadership.

• Ensure facility operations comply with applicable federal and North Carolina requirements.
• Support compliance with Medicaid, payer, accreditation, and organizational standards.
• Participate in internal audits and corrective action plans.
• Support CARF accreditation readiness and ongoing compliance.
• Ensure required facility logs, inspections, drills, and documentation are…