Process Lead

Process Lead – GSK

Location:

Zebulon, North Carolina, United States (on-site)

Job Type: Full-Time

As a Process Lead, you will lead day‑to‑day production activities to deliver safe, high‑quality products. You will coordinate people, equipment, and schedules on the shop floor, coach team members, solve problems, and work closely with quality, engineering and planning. Your leadership will drive continuous improvement and align with GSK’s mission of uniting science, technology, and talent to meet patients’ needs.

• Responsible for daily management of line processing coordination and people allocation, including managing downtime accountability and shift summary information to facilitate daily assignments and mentoring associates, assistants, and technicians.
• Actively participates in, owns, and monitors line‑side performance management processes to identify gaps, implement corrective actions, and escape any problems affecting product quality, safety, or line performance.
• Leads and utilizes GSK Production System standards (5S, standard work, problem solving, Gemba, process confirmations, and performance management) towards Zero Accidents, Zero Defects, and Zero Waste, proactively acting based on performance confirmations and coaching problem solving with the team.
• Delivers against safety, quality, waste and performance objectives defined by strategy deployment, identifying and leading implementation in areas for process improvement or alternative operating methods to increase safety, quality, and equipment efficiency.
• Acts as a subject‑matter expert on operations/process and SAP to provide expert advice on process troubleshooting.
• Provides extensive knowledge of specialized functions and a comprehensive understanding of general and specific aspects of the job and their application to complex problems.
• Coordinated with other associates, assistants, technicians, technical staff, engineering, and quality to carry out daily responsibilities and ensure proper representation and engagement as needed.
• Supports the supervisor in carrying out department‑level 1 safety and quality inspections, SOP and standard work reviews, and 5S confirmations.
• Actively participates in managing quality performance of the area by generating quality deviations, leading investigations, conducting batch documentation review, providing OJT training, and identifying corrective actions.
• Fluent and experienced in systems/applications required for job performance and monitoring trends (e.g., DELTA, my Learning, Free Weigh, DISY, Active Plant, IP21, all SAP production transactions).

• High school diploma or GED.
• 3+ years’ experience in a process, technical, or production operator role in manufacturing.
• Experience leading people or shifts on a production floor.
• Experience running investigations and implementing corrective actions.
• Knowledge of standard operating procedures, batch documentation, and safety practices.

• 2‑year associate degree or equivalent education/experience, or actively pursuing an accredited 2‑year or 4‑year degree in a related field.
• Comfortable using production systems and common software tools to record data and monitor performance.
• Demonstrated performance in all Senior Technical Operator and/or Senior Process Operator roles.
• Excellent organizational skills.
• Advanced knowledge of the product portfolio.
• In‑depth knowledge of manufacturing processes and organization.
• Ability to challenge production planning and production organization as needed.
• Strong spoken and written English; proficiency in French is a plus.
• Thorough understanding of Overall Equipment Effectiveness.
• Advanced computer skills focused on MS Office; use software to analyze data and troubleshoot.
• Ability to work independently.
• Ability to train others on job‑related tasks.
• Competent at problem solving using a six‑step root‑cause process.

• Ability to climb, kneel, stoop, balance, crawl, crouch, reach, sit, stand, walk, push, pull, grasp, feel, talk, hear, lift, and perform tasks as defined by the specific role.
• Ability to work overtime as needed.
• Must wear gloves, eye protection, and…