Production Manager

POSITION SUMMARY:

Wow Bao is seeking a hands-on, results-driven 1st Shift Production Manager to lead daily production activities at our Forest City production facility. This role is responsible for executing the first-shift production schedule, ensuring safe and efficient manufacturing of high-quality food products, and driving accountability across line performance, labor utilization, quality compliance, and employee development. The 1st Shift Production Manager will provide direct leadership to production supervisors, leads, and hourly production team members while partnering closely with Quality, Maintenance, Warehouse, Supply Chain, HR, and plant leadership to meet production goals.

• 5+ years of manufacturing experience, preferably in food, frozen food, bakery, prepared foods, or high-volume production environments.
• 3+ years of supervisory or production leadership experience leading supervisors, leads, or hourly production teams.
• Strong understanding of production scheduling, line performance, labor planning, standard work, changeovers, downtime tracking, yield, waste, and throughput.
• Working knowledge of HACCP, GMPs, food safety systems, sanitation expectations, and quality standards in a food manufacturing environment.
• Proven ability to coach front-line leaders, build accountability, resolve conflict, and drive performance through people.
• Strong communication, problem-solving, decision-making, and follow-up skills.
• Ability to work in a fast-paced production environment and respond quickly to changing priorities.

Wow Bao has once again been recognized as a 2023 Fast Casual Top 100 Movers & Shakers! Ranked no. 1 in 2019 and 2022, we are the only brand to have taken home the honor more than once. This year we were privileged to be ranked no. 4, and the leading Asian fast-casual concept. At Wow Bao, we believe that every day deserves a big, bold serving of WOW.

So we've made it our mission to shake up the sea of sameness and bring a fresh, exciting new spin to the fast-casual experience.

Join the fastest growing Asian virtual kitchen concept in the US! Our virtual kitchen concept has launched 600+ locations and is growing rapidly. Our retail/grocery business is also experiencing unprecedented growth - our Frozen Bao and Pot stickers will be in thousands of grocery stores across the US by the end of 2023.

Wow Bao is an innovative Asian fast casual restaurant that fuses superior hospitality and industry leading technology to deliver signature flavors "at the speed of life." Our menu features rice bowls, pan-seared pot stickers, dumplings, soups, and our iconic Bao - steamed hot Asian buns with a variety of savory and sweet fillings.

We foster a culture of caring.

Whether it’s our guests or our employees, we put people first. We strive to inspire, to motivate, and to appreciate one another every day. We live by the golden rule and treat everyone with kindness, empathy, respect, and a healthy dose of humor. We take our work, not ourselves, seriously.

Equal Opportunity Employer

• Lead first-shift production teams to achieve daily production schedules, output targets, labor standards, and quality expectations.
• Manage floor execution by monitoring line performance, staffing levels, changeovers, material readiness, and production flow.
• Coach supervisors and team leads on effective floor leadership, accountability, communication, and problem solving.
• Ensure production reporting, shift handoffs, downtime tracking, and daily performance communication are accurate and timely.

• Directly supervise production supervisors, team leads, and hourly production…