Urgent Care Manager III - UNC Urgent Care Hillsborough

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

Responsibilities:
1. Maintains an environment of safety for patients, self and others.
2. Provides supervision and direction for administrative and clinical employees. Plans, assigns and directs work assignments ensuring adequate and efficient staffing. Interviews, hires, orients and trains employees; evaluates employee performance; rewards and disciplines employees.
3. Leads budgetary planning, implementation, monitoring and tracking of financial data. Provides financial reports on monthly and as needed basis.
4. Establishes clear open communications and builds positive relationships with patients, physicians, staff, director, and peers. Communicates on a regular basis with physicians, director and employees.
5. Develops and implements efficient and effective systems and processes. Analyses clinic functions to ensure that patient service and financial viability are the primary focus. Proactively develops systems and processes anticipating patient/internal/external customer needs.
6. Ensures appropriate ordering, receiving and utilization of all supplies and medications.
7. Identifies staff educational needs. Responsible for staff education and compliance with all safety procedures including conducting emergency drills on a periodic basis.
8. Develops, implements, administers, maintains policies and procedures consistent with the practice and the organization. Monitors and addresses compliance policies and procedures.
9. Coordinates, leads, and participates in the performance improvement activities for the practice. Ensures adherence/compliance with standards for such as OSHA, JCAHO, infection control, and safety and security protocols.
10. Evaluates and reports on periodic basis patient and staff satisfaction implementing programs/measures for maintenance and improvement. Addresses comments/complaints in a timely and effective manner.
11. Provides direct operational oversight of three urgent care locations and/or 10+ providers with accountability for staffing, quality, access, patient experience, financial stewardship, and operational consistency across the assigned portfolio.

Other information:

Education Requirements:

• Graduate of Accredited Nursing Program. BA (in nursing) or BS (in nursing) or BSN

Licensure/Certification Requirements:

• NC RN License
• Certification in nursing specialty required. i.e. CNML, CEN, NE-BC, RN-BC
• BCLS

Professional Experience Requirements:

• Four to six years nursing experience with at least three years in an urgent care setting preferred. Three years of progressive supervisory or management experience required, including responsibility for multi-site operations, large team oversight, or comparable span of control.

Knowledge/Skills/and Abilities Requirements:

• LANGUAGE SKILLS Ability to read, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients and employees, and the general public
• MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Spread sheet skills strongly preferred.
• REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions…